Store Operations Manager (GM)

Insomnia Cookies; Stamford (CT); On-site; USD 60,000 - 85,000; Full time

Benefits offered by this job

Competitive base salary + quarterly bonus

Comprehensive benefits coverage (medical, dental, vision, pet insurance)

401K with contribution match

2 weeks paid vacation

Stipend for cellphone data plan

Enrollment in Cookie College training platform

FREE cookies and swag

Free cookies and swag

Job summary

A popular cookie delivery brand is seeking a Store Manager for their new Stamford, CT location. This role involves hiring, training, and leading a diverse team while ensuring a high standard of food quality and customer service. Candidates should have at least 3 years of management experience in a similar setting. The position offers competitive salary, benefits, and career development opportunities.

Qualifications

• 3+ years of management/leadership experience in a restaurant or retail establishment.
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun).
• Benevolent leadership style with a player-coach mentality.
• An innate sense of true hospitality and ability to deliver exceptional customer service.
• Solid technical acumen regarding restaurant/retail business software.
• Familiarity with using commercial convection ovens - a plus.

Responsibilities

• Hire, coach and develop a diverse part-time hourly staff.
• Lead service components including food quality and customer service.
• Establish a strong culture of excellence that prioritizes cookie quality.
• Manage and audit inventory to maintain proper controls.
• Create and execute fun, local marketing drops.
• Create and drive in-store recognition programs/contests.

Skills

Leadership

Staff development

Customer service

Hospitality

Inventory management

Hiring & onboarding

Tools

MS Outlook

Excel

MS Teams

Applicant Tracking System

Job description

Overview

Insomnia Cookies is expanding and looking for strong management to lead the team at the brand new opening Stamford, CT location. We are seeking hospitality-focused individuals looking to join a fun, entrepreneurial and rapidly growing company, in a role that offers great training & mentorship, professional growth/quick advancement opportunities and achievable sales success!

Compensation & Perks

• Competitive base salary + quarterly bonus compensation package
• Excellent comprehensive benefits coverage that includes medical, dental, vision & pet insurance plans
• 401K with contribution match
• 2 weeks paid vacation, 2 Insomnia Personal Days of Wellness paid, paid sick leave
• $50.00 per month cellphone data plan stipend
• Enrollment in our Cookie College learning/training platform
• FREE cookies, awesome swag and so much more!

Job Duties & Position Focus

• Hire, coach and develop a diverse part-time hourly staff that includes Shift Leaders, Cookie Crew and Delivery Drivers
• Lead service components including stellar food quality, engaging customer service, employee friendliness, and store cleanliness, through the team
• Establish a strong culture of excellence that prioritizes cookie quality, customer service, and sales performance, while also supporting personal growth and opportunity for all team members
• Manage and audit inventory to maintain proper controls
• Create and execute fun, local marketing drops
• Create and drive in-store recognition programs/contests

What we seek

• 3+ years of management/leadership experience in a restaurant or retail establishment
• Availability to work 2-3 mid-to-late shifts throughout the latter part of the week (Thurs- Sun)
• Benevolent leadership style with a player-coach mentality when it comes to day-to-day management of the business
• An innate sense of true hospitality and ability to deliver exceptional customer service to all of our guests
• A solid technical acumen regarding restaurant/retail business software, proficiency with MS Outlook, Excel, MS Teams and prior experience hiring employees using an Applicant Tracking System
• Familiarity with using commercial convection ovens - a plus

About us

Insomnia Cookies was founded in a college dorm room by then-student, Seth Berkowitz. Fast forward 20 years and so... many....cookies... later, our innovative bakery + delivery concept has become a cult brand known for its rabid following of cookie lovers who crave Insomnia’s warm, delicious delivery all day and late into the night. With an expanding footprint of over 300 stores globally, an experiential, “sweet-easy” concept as the brand’s flagship in Philadelphia, Pa. (where Insomnia Cookies is headquartered), and a rapidly-growing nationwide shipping and gifting portfolio... Insomnia Cookies is revolutionizing the cookie game by truly "Imagining What’s Possible".