Store Operations Leader — People, Process & Growth

Fleet Farm; Fergus Falls (MN); Sur place; USD 90 000 - 110 000; Plein temps

Avantages offerts par ce poste

Fleet Farm loyalty program

Résumé du poste

Fleet Farm in Fergus Falls, MN is seeking an Operations Manager to lead Front End, Convenience Store/Gas, Facilities, Scheduling and more. You will coach teams, plan development, and ensure staffing aligns with budget while delivering best-in-class service.

You will monitor wage/expense programs, manage cash policies, and oversee loyalty programs. The role requires a Bachelor’s degree or equivalent, 5 years in management in big-box retail, and flexibility including weekends and holidays.

Qualifications

• Bachelor's Degree in Business, Marketing or related field or equivalent relevant experience.
• 5 years of management experience within a Big Box retailer preferred.
• Proven ability to lead, coach, and build relationships in a fast paced environment.
• Must be able to direct and motivate a diverse population that includes full- time and part-time team members.
• Demonstrated ability to act decisively with implementing solutions, planning and delegating tasks, monitoring and achieving goals, and responding to change.
• The ability to work a flexible schedule and have open availability, including days, nights, weekends, and holidays is required.

Responsabilités

• Train, coach, and mentor your team to develop consistent and Best in Class execution and customer service.
• Oversee the development and execution of individual development plans for each of your direct and indirect reports.
• Ensure that all areas are staffed according to budget and maximized for customer needs. In conjunction with human resources, hire, train, develop, and manage the performance of all Team Members.
• Responsible for monitoring store wage and expense control programs.
• In conjunction with the General Manager and human resources, identify wage and expense budget variances and take corrective action where necessary.
• Responsible for oversight of all cash management policies, procedures, and practices.
• Responsible for the implementation, audit, and administration of the Fleet Rewards Visa, Store Credit Card, and Loyalty Program.
• Provide guidance and oversight for Customer related issues, as needed.
• In conjunction with the Loss Prevention Lead, oversee all efforts to reduce shrink activity through education, awareness, and compliance.
• Positive promotion of Fleet Farm customer loyalty program, credit card, and other company initiatives.

Connaissances

Leadership

Coaching

People management

Budgeting

Scheduling

Customer service

Formation

Bachelor's Degree in Business, Marketing or related field

Description du poste

Fleet Farm in Fergus Falls, MN is seeking an Operations Manager to lead Front End, Convenience Store/Gas, Facilities, Scheduling and more. You will coach teams, plan development, and ensure staffing aligns with budget while delivering best-in-class service.

You will monitor wage/expense programs, manage cash policies, and oversee loyalty programs. The role requires a Bachelor’s degree or equivalent, 5 years in management in big-box retail, and flexibility including weekends and holidays.