Store Operations Leader — Health & Service Excellence

CVS Health; Belleville (MI); On-site; USD 26,000 - 40,000; Full time

Job summary

CVS Health is seeking an Operations Manager to join the Store Management team. You will drive store execution, performance and loyalty to CVS/pharmacy by delivering exceptional customer service and leading by example under the Store Manager.

This full-time role emphasizes staffing, inventory and financial management, employee development and a strong service culture, with focus on operational improvements and team leadership.

Qualifications

• Deductive reasoning ability, advanced analytical skills and computer skills.
• Advanced communication skills, leadership, supervision, and influencing skill.
• Ability to work a full-time flexible schedule, including some early morning, overnight and weekend shifts, to work overtime as needed, and to respond to urgent issues at the store when they arise

Responsibilities

• Overall store management, supervision, and policy implementation
• Sales and inventory management
• Employee staffing, training, and development
• Financial management
• Customer service leadership
• Lead others and work effectively with store crews
• Supervise, assign and direct activities of the store’s crew
• Effectively communicate information to store crew and supervisors in an open and timely manner
• Support Store Manager with actions plans for operational and service improvement
• Assist customers with their questions, problems and complaints
• Promote CVS customer service culture (greet, offer help, and thank)

Skills

Analytical skills

Communication

Leadership

Supervision

Flexibility

Education

High School Diploma or equivalent

Job description

CVS Health is seeking an Operations Manager to join the Store Management team. You will drive store execution, performance and loyalty to CVS/pharmacy by delivering exceptional customer service and leading by example under the Store Manager.

This full-time role emphasizes staffing, inventory and financial management, employee development and a strong service culture, with focus on operational improvements and team leadership.