Store Operations Leader (General Manager)

SmartRecruiters, Inc.; Louisburg (NC); On-site; USD 55,000 - 85,000; Full time

Job summary

SmartRecruiters, Inc. is seeking a Store General Manager in Louisburg, NC to lead a team of delivery drivers and CSRs, ensuring orders are expedited quickly and accurately.

You will oversee opening procedures, close-out banking, and nightly inventory, while promoting Domino’s products and upholding brand standards. Responsibilities include maintaining staffing levels, creating schedules, and coordinating with managers to ensure smooth operations.

Qualifications

• Lead a team of delivery drivers and csr’s to ensure orders are expedited quickly and correctly
• When closing, responsible for end of the night bank deposits
• When closing, responsible for doing a nightly product inventory count
• When opening, ensure the store is set up properly and ready to receive orders upon time of open
• Foster and project a sense of urgency with each and every order
• Ensure the store is running according to Domino’s Operation Evaluation Review standards
• Oversee total store operations
• Communicate with other managers and staff regarding any aspect that impacts business operations
• Calculate product and ingredient needs for a bi-weekly commissary and beverage delivery
• Actively training the GMIT on all aspects of store operations
• Maintain staffing levels that mirror the needs of business at any point of the day
• Creating and maintaining an employee schedule based upon labor needs
• Collect money and signed credit card receipts from delivery drivers at the end of their shift
• Comfortable with dispute resolution and ensuring every unhappy customer is a returning customer
• Ensure vehicle used for delivery pass inspection, both mechanically and visually
• Assist with routing delivery drivers to maximize service to customers while maintaining Dominos standards of orders delivered on time
• Ability to read and understand P&L ledger
• Uphold Dominos standards of grooming, uniform, and appearance
• Promote pizza products, specials, and promotions
• Receive cross-training for preparing products and ingredients, closing and opening procedures, operate pizza oven, and properly box products for delivery or carryout
• Provide quality customer service to internal and external customers both over the phone and in person
• Ability to speak and write clearly and comprehension of using a computer based order entry system
• Contribute to and promote an atmosphere of teamwork, energy, and fun

Responsibilities

• Lead a team of delivery drivers and CSRs to expedite orders quickly and correctly
• When closing, handle end-of-night bank deposits and reconcile cash
• When closing, conduct nightly product inventory counts and record results
• When opening, ensure the store is set up properly and ready to receive orders on time
• Foster urgency with every order while maintaining Domino’s standards
• Oversee total store operations and ensure smooth daily performance
• Coordinate with other managers and staff on issues affecting operations
• Monitor product usage and plan bi-weekly commissary and beverage deliveries
• Train and mentor GMIT on store operations and procedures
• Maintain staffing levels and develop employee schedules based on daily needs
• Collect payments and signed receipts from drivers at shift end
• Resolve customer disputes to secure repeat business
• Ensure delivery vehicles pass inspection and stay compliant
• Route drivers to maximize on-time deliveries while upholding standards
• Read and understand P&L ledger and respond to findings
• Uphold grooming, uniform, and appearance standards
• Promote pizza products, specials, and promotions
• Cross-train for product prep, opening/closing procedures, and boxing for delivery/carryout
• Deliver quality customer service over the phone and in person
• Speak and write clearly using the order-entry system
• Foster teamwork, energy, and a positive work environment

Job description

SmartRecruiters, Inc. is seeking a Store General Manager in Louisburg, NC to lead a team of delivery drivers and CSRs, ensuring orders are expedited quickly and accurately.

You will oversee opening procedures, close-out banking, and nightly inventory, while promoting Domino’s products and upholding brand standards. Responsibilities include maintaining staffing levels, creating schedules, and coordinating with managers to ensure smooth operations.