Store Operations Leader - Drive Ops, Merch & Service

SEPHORA; Wauwatosa (WI); On-site; USD 33,000 - 39,000; Full time

Benefits offered by this job

Healthcare benefits

Job summary

Sephora in Wisconsin is hiring an Operations Leader to drive store efficiency and an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

Requirements include 2+ years of leadership in retail/hospitality, strong communication, and problem-solving skills. The role demands availability during peak hours and lifting up to 50 pounds as needed.

Qualifications

• Minimum 2 years of leadership experience in a similar role, preferably in retail operations or hospitality.
• Proven ability to lead, coach, and develop teams to achieve goals.
• Strong attention to detail with excellent problem-solving and organizational skills.
• Effective time management and ability to prioritize in a dynamic environment.
• Excellent communication and interpersonal skills.
• Skilled at motivating teams and fostering a collaborative, goal-driven culture of accountability and success.

Responsibilities

• Lead with impact You’ll directly impact store success as you oversee inventory management, replenishment, order fulfillment, and ensure operational standards are met
• Drive brand presentation Lead visual merchandising, promotional events, and store maintenance to uphold Sephora’s brand and drive sales
• Support client experience Partner with the team to deliver exceptional service and contribute to achieving store goals
• Coach and develop Guide and train team members to build a fulfilling path at Sephora while learning operational processes, selling behaviors, performance metrics, and company initiatives
• Foster inclusivity and teamwork Help promote a culture of openness where everyone feels empowered
• Uphold Sephora standards Follow company policies and help create a safe and enjoyable shopping experience for all

Skills

Leadership

Coaching

Communication

Problem-solving

Attention to detail

Time management

Team motivation

Organizational skills

Job description

Sephora in Wisconsin is hiring an Operations Leader to drive store efficiency and an exceptional client experience. You will lead the operations team, oversee inventory and merchandising, and coach others to perform at their best.

Requirements include 2+ years of leadership in retail/hospitality, strong communication, and problem-solving skills. The role demands availability during peak hours and lifting up to 50 pounds as needed.