Store Operations Leader — Customer Experience & Team Leadership

Domino's; Fort Belvoir (VA); On-site; USD 52,000 - 74,000; Full time

Job summary

Domino’s Pizza is seeking a Store Operations Supervisor to assist in daily oversight, coordination and execution of objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. You will supervise opening/closing, ensure brand standards, train staff, schedule labor, oversee deliveries, and manage cash handling to support store targets.

This role emphasizes teamwork, communication, and maintaining high service levels in a fast-paced

Qualifications

• Ability to pass applicable Company background checks.
• Excellent written and verbal communication skills as needed in interactions with management, and customers, take and process orders
• Superb ability to multi-task
• Ability to function in a dynamic, fasted paced environment
• Ability to adjust to changing priorities
• Ability to enter orders using a computer keyboard or touch screen
• Ability to take orders over the counter or phone
• Ability to work independently and as part of a team
• Ability to add, subtract, multiply and divide accurately and quickly (may use calculator). Must be able to make correct monetary change
• Ability to lead the team on duty!

Responsibilities

• Understands all policies, procedures, standards, specifications, guidelines and training initiatives to effectively oversee and manage store in the absence of the General Manager.
• Ensures customers feel welcome, and team members are responsive, courteous, friendly and service-oriented.
• Supervises that food and products are consistently prepared and served according to brand standards including portioning, image and service.
• Assists other team members to complete opening, closing, and preparation lists.
• Actively manages others by working hands-on in preparing food, servicing customers and overseeing the coordination of deliveries.
• Supports company and store objectives in sales, service, quality, appearance of facility, sanitation and cleanliness through training of employees and creating a positive, productive working environment.
• Control cash by adhering to cash handling and reconciliation procedures.
• Fills in where needed to ensure customer service standards and efficient operations.
• Assists in product management confirming all products are receiving in correct unit count, and condition and that deliveries are performed in accordance with brand standards.
• Ability to identify labor or food cost, and with specific actions to impact those figures positively.
• Assists in scheduling labor by anticipated business activity while guaranteeing positions are staffed when and as needed and labor cost objectives are achieved.
• Be knowledgeable of policies regarding human resources.
• Provide suggestions and recommendations to General and Regional Managers.
• Maintains professional and technical knowledge by attending educational workshops; reviewing QSR related publications.
• Perform other duties as assigned.

Skills

Team leadership

Customer service

Communication

Cash handling

Job description

Domino’s Pizza is seeking a Store Operations Supervisor to assist in daily oversight, coordination and execution of objectives in sales, costs, employee retention, customer service and satisfaction, food quality, cleanliness and sanitation. You will supervise opening/closing, ensure brand standards, train staff, schedule labor, oversee deliveries, and manage cash handling to support store targets.

This role emphasizes teamwork, communication, and maintaining high service levels in a fast-paced