Store Operations Lead: Customer Experience & Growth

Domino; Williamston (NC); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's Pizza is seeking a dedicated Store Assistant Manager to support in-store operations and customer service. The role focuses on upholding company image, training staff, and ensuring orders are processed accurately and efficiently.

The candidate will lead shift activities, monitor performance, and ensure adherence to safety, P&L, and quality standards across the store. This is a full-time position requiring strong leadership and a commitment to excellent service.

Qualifications

• Answering the phone or assisting carryout customers in a polite and courteous manner.
• Being in perfect image according to standard.
• Knowing and demonstrating customer WOW steps 1) Apologize 2) Give them what they want 3) give them something extra.
• All Pizza makers must count peperoni and ham on every order every day no matter the topping amount when ordered.
• No one is allowed to clear pizzas before it is ready to place in the oven.

Responsibilities

• Drivers must have $1 in coin change on every delivery.
• Drivers must say "Let me get your change" on every order NO EXCEPTION
• No one is allowed to carry more than $20 while on the clock including personal money
• No one is allowed to have a pocket knife or any weapon while working
• Driver vehicles are to be neat and clean and in positive image while working
• Pizza makers must wash hands prior to making products
• Only proper procedure for products is allowed
• Every driver must have done Safe Delivery CBT
• Every order is to be repeated for accuracy and name and address confirmed
• Responsible for all results in assigned stores
• Insuring food, labor and service goals are within goal
• P&L review with direct supervisor Each Month
• Minimum 50 hour work week with 1 day off and 1 on call day
• Insuring all stores meet or exceed minimum TIPS and Domino's Pizza Standards
• Insure all stores are staffed and training of all team members
• Repair and maintenance in all stores is maintained
• For insuring all new products or ideas are implemented seamlessly
• Insuring all stores run at a minimum 4 star level
• Self OER's are performed 1st week of each period and that appropriate corrections are made
• Evaluations and raises are completed as needed and paperwork and D.O. notified
• Follow through of all assignments as well as insuring all reports and paperwork is turned in timely
• That all reports and paperwork at the store level is complete and accurate
• Knowing of all product and operational standards
• All safety and security procedures are followed and equipment is in working order
• Store Budgets Maintained
• All school lunches are prepared and delivered within standards needed by school
• Provide accurate and detailed accountability and insure paper trail exists
• All equipment is available and utilized correctly
• Inventory checks performed on each store each month
• Systems checklist and visit books utilized and in place and used

Job description

Domino's Pizza is seeking a dedicated Store Assistant Manager to support in-store operations and customer service. The role focuses on upholding company image, training staff, and ensuring orders are processed accurately and efficiently.

The candidate will lead shift activities, monitor performance, and ensure adherence to safety, P&L, and quality standards across the store. This is a full-time position requiring strong leadership and a commitment to excellent service.