Store Operations Leader - Customer Experience & Growth

circlek; Mesa (AZ); On-site; USD 42,000 - 65,000; Full time

Job summary

Circle K in Mesa, AZ seeks an experienced site leader to recruit, hire and train staff, ensure excellent customer service, and manage day-to-day operations at the Grand Canyon BU location. The role emphasizes task delegation, inventory control, cash handling, and maintaining a professional site image.

You will supervise and develop teams, schedule shifts, and communicate across departments, driving safety, compliance, and business results in a fast-paced retail environment.

Qualifications

• High School diploma or GED preferred.
• Retail experience preferred.
• Experience to perform the essential duties, responsibilities and working in the conditions described below.
• Ability to supervise and train for the use of equipment, tools and materials listed in the CSR and ASM job description.
• Ability to supervise and manage the functions listed in the CSR and ASM job description.
• Ability to use computer, or acquire those skills necessary to use a computer at the site, which includes analysis of reports, inventory control, cash control, counseling notices, etc.
• A valid driver's license and adequate transportation to/from bank and corporate management meetings.
• Ability to communicate (orally and in writing) in English.
• Perform other duties as assigned or delegated by his/her supervisor.

Responsibilities

• Recruit, hire and train positive, enthusiastic employees, ensuring excellent customer service.
• Develop, manage and assign tasks appropriately to ensure the site is clean, adequately stocked, organized and well kept based on Company standards.
• Maintain a professional and supportive image among subordinates and supervisor.
• Schedule employees within Company guidelines to maximize customer service and maintain site image.
• Implement non-discriminatory related management skills while hiring, training, counseling, motivating and separating employees.
• Develop positive and professional relationships with all suppliers.
• Promote excellent service and resolve customer complaints in a timely, professional manner.
• Promote and ensure a safe, positive public image within the neighboring community.
• Prepare on-going and timely performance appraisals in writing for all employees, providing proper performance based feedback.
• Train all employees ensuring that customer service, site image and marketing execution meet Company standards.
• Train all employees on safety procedures and promote safety awareness.
• Develop ways and means to ensure that all employees receive proper communication in a timely manner.
• Establish periodic on-going communication meetings with all site employees and the Market Manager.
• Evaluate and develop specific action plans to address the needs of the site in order to reach the desired objectives.
• Organize and maintain all site files and manuals.
• Manage and supervise store employees to ensure that all required and requested reports due are completed accurately and timely.
• Manage and supervise store employees to ensure that all merchandise is stocked, attractively displayed and priced correctly.
• Ensure that all required employment related posters and signs are in a place that is easily accessible to all employees.
• Analyze daily sales and expense information and take appropriate action to maximize sales and net profits.
• Budget and forecast P&L lines, as well as understand and manage merchandise margins.
• Safeguard and account for all money received and disbursed.
• Perform all other financial analysis necessary to maximize sales and net profits.

Skills

Leadership

Staff management

Training and development

Customer service

Communication

Scheduling

Education

High School diploma or GED

Job description

Circle K in Mesa, AZ seeks an experienced site leader to recruit, hire and train staff, ensure excellent customer service, and manage day-to-day operations at the Grand Canyon BU location. The role emphasizes task delegation, inventory control, cash handling, and maintaining a professional site image.

You will supervise and develop teams, schedule shifts, and communicate across departments, driving safety, compliance, and business results in a fast-paced retail environment.