Store Operations Leader

Explore Uptown; Chicago (IL); On-site; USD 50,000 - 70,000; Full time

Job summary

Explore Uptown in Chicago is seeking a Store Manager to lead a busy café storefront. You will drive daily operations, mentor baristas and shift leads, and uphold high standards of beverage quality, cleanliness, and customer service.

As a leader, you will optimize inventory, manage scheduling, handle cash processes, and support local marketing while fostering an inclusive team culture and a commitment to operational excellence across all areas of the business.

Responsibilities

• Oversee daily store operations to ensure efficient, profitable, and customer-focused service
• Recruit, train, schedule, and supervise baristas and shift leads
• Maintain high standards of beverage quality, cleanliness, food safety, and customer service
• Monitor inventory levels, place orders, and minimize product waste
• Ensure compliance with company policies, health regulations, and Illinois labor laws
• Manage employee scheduling, attendance, and performance evaluations
• Handle customer concerns and resolve service issues professionally
• Analyze sales performance and implement strategies to improve store results
• Manage cash handling procedures, deposits, and end-of-day reconciliations
• Coordinate equipment maintenance and vendor communications as needed
• Support local marketing initiatives, promotions, and community engagement efforts
• Ensure all opening, operating, and closing procedures are completed accurately
• Foster a positive, inclusive, and team-oriented work environment

Job description

Explore Uptown in Chicago is seeking a Store Manager to lead a busy café storefront. You will drive daily operations, mentor baristas and shift leads, and uphold high standards of beverage quality, cleanliness, and customer service.

As a leader, you will optimize inventory, manage scheduling, handle cash processes, and support local marketing while fostering an inclusive team culture and a commitment to operational excellence across all areas of the business.