Store Operations Leader

Jobtome; Charlotte (NC); On-site; USD 55,000 - 90,000; Full time

Job summary

Diamonds Direct is seeking an Operations Manager to lead all store operations, focusing on inventory control, repair and fulfillment workflows, and customer experience. You will partner with leadership to ensure compliance, risk mitigation, and operational readiness across daily activities.

The role requires managing a small team, coordinating with the General Manager, and stepping in during absences to maintain continuity and excellence in execution.

Qualifications

• Experience leading store operations and teams.
• Strong focus on inventory control, audits, and process improvements.
• Ability to manage repairs, warranties, and front office functions.

Responsibilities

• Oversee all store operations including inventory, shipping/receiving, audits, and administrative tasks.
• Ensure adherence to policies, financial controls, and asset protection.
• Maintain accurate operation records for reporting and audits.
• Identify risks and implement corrective actions with leadership.
• Lead planning to support sales initiatives and staffing.
• Own order, repair, and fulfillment workflows end-to-end.
• Manage BOPIS/BOSS fulfillment and handoffs.
• Monitor open orders and repair queues against SLAs.
• Lead a small operations team and develop staff.
• Partner with Store Manager to support sales floor execution.
• Provide leadership coverage during peak periods.
• Foster ownership and continuous improvement culture.

Skills

Leadership

Operations management

Inventory control

Customer service

Job description

Diamonds Direct is seeking an Operations Manager to lead all store operations, focusing on inventory control, repair and fulfillment workflows, and customer experience. You will partner with leadership to ensure compliance, risk mitigation, and operational readiness across daily activities.

The role requires managing a small team, coordinating with the General Manager, and stepping in during absences to maintain continuity and excellence in execution.