Operations Leader: Inventory, Repair & Customer Experience

Signet Jewelers Limited

Florida

On-site

USD 55,000 - 85,000

Full time

7 days ago

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Job summary

Diamonds Direct in Florida is seeking an Operations Manager to lead daily store operations, including inventory control, order and repair fulfillment, and front-office activities. You will partner with store leadership to support sales execution, consistency, and risk management.

You will manage a small team, uphold brand standards, and ensure a superior customer experience across all touchpoints. The role emphasizes ownership, accountability, and process discipline to sustain operational

Qualifications

Experience leading small teams in retail operations.
Proven ability to manage inventory, audits, repairs, and fulfillment workflows.
Demonstrated focus on customer experience and brand standards.

Responsibilities

Oversee store operations including inventory, audits, warranties, repairs, and front office activities to ensure compliance and excellent customer experience.
Own order, repair and fulfillment workflows end-to-end, including BOPIS/BOSS fulfillment and customer communication.
Manage inventory and assets, conduct cycles counts, reconcile discrepancies, and protect high-value assets.
Ensure brand standards, store appearance, and customer interactions meet hospitality expectations.
Lead and develop a small operations team, set performance goals, and provide coaching and onboarding.
Provide leadership coverage for sales and leadership during peak periods or absences.
Participate in cross-functional development to prepare for future leadership roles.