Operations Leader: Inventory, Repair & Service Excellence

Signet Jewelers Limited; Troy (MI); On-site; USD 55,000 - 85,000; Full time

Job summary

Diamonds Direct in Troy, MI is seeking an Operations Manager to oversee all store operations, from inventory and audits to shipping/receiving, repairs, and front-office tasks. You will lead a small team, ensure operational excellence, and partner with the General Manager to support sales execution and customer experience.

This role demands a proactive leader who can manage workflows, safeguard assets, and maintain rigorous documentation while keeping the customer at the center of every decision.

Qualifications

• Minimum 3 years leading store operations or similar.
• Experience with inventory control, audits, and loss prevention.
• Familiarity with repair workflows, warranties, and BOPIS/BOSS.
• Strong communication and cross-functional collaboration.

Responsibilities

• Oversee daily store operations, including inventory and front-office tasks.
• Lead a 2-4 person operations team, coach and develop staff.
• Manage order, repair, and fulfillment workflows end-to-end.
• Ensure compliance with policies, controls, and audits.
• Partner with store leadership to drive sales and service excellence.

Skills

Team leadership

Operations management

Inventory control

Process improvement

Customer service

Job description

Diamonds Direct in Troy, MI is seeking an Operations Manager to oversee all store operations, from inventory and audits to shipping/receiving, repairs, and front-office tasks. You will lead a small team, ensure operational excellence, and partner with the General Manager to support sales execution and customer experience.

This role demands a proactive leader who can manage workflows, safeguard assets, and maintain rigorous documentation while keeping the customer at the center of every decision.