Store Operations Lead (Shift Manager)

Papa John's; Kearns (UT); On-site; USD 38,000 - 46,000; Full time

Job summary

Papa John's Utah is seeking an experienced Shift Manager to run a store effectively and with close attention to detail. You will supervise staff, ensure high-quality customer service, and monitor store financial performance. The role requires constant staff and customer contact, providing intelligent recommendations and building trust in the brand.

The ideal candidate will be reliable, courteous, and friendly, ensuring customers have a great shopping experience and staff feel supported.

Qualifications

• Commercial awareness, confidence and resourcefulness are essential.
• Strong organizational and teamwork skills are required.
• Excellent verbal and numerical communication abilities are expected.
• Proficiency in IT and problem-solving with initiative is preferred.

Responsibilities

• Recruiting and appraising staff
• Training and supervising staff
• Managing budgets
• Maintaining financial and statistical records
• Dealing with customer complaints and queries
• Overseeing stock and pricing control
• Maximizing profitability and productivity
• Motivating staff to meet sales targets
• Setting sales targets
• Ensuring compliance with safety and health regulations
• Preparing promotional displays and materials
• Liaising with management
• Taking care of promotional prospects, benefits, and salaries of their staff
• Providing opportunities for staff advancements

Skills

Commercial awareness

Confidence

Resourcefulness

Organizational skills

Teamwork

Verbal communication

Numerical skills

IT skills

Enthusiasm

Executive skills

Problem-solving

Initiative

Setting a good example

Job description

Papa John's Utah is seeking an experienced Shift Manager to run a store effectively and with close attention to detail. You will supervise staff, ensure high-quality customer service, and monitor store financial performance. The role requires constant staff and customer contact, providing intelligent recommendations and building trust in the brand.

The ideal candidate will be reliable, courteous, and friendly, ensuring customers have a great shopping experience and staff feel supported.