Store Operations Lead: Key Carrier & Coordinator

The TJX Companies, Inc.; Corinth (MS); On-site; USD 19,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Paid holidays/vacation/sick

Job summary

The Marshalls store team at The TJX Companies, Inc. is hiring for a Key Carrier role. The position evolves from Coordinator responsibilities, with leadership duties in maintaining all aspects of the store and ensuring a positive customer experience.

Key Carriers must have open availability, including nights and weekends, and will act as Manager on Duty while upholding company policy. The role emphasizes coaching, teamwork, and strong communication to support store goals.

Qualifications

• Experience delivering outstanding customer service in a fast-paced retail environment.
• Ability to coach and delegate tasks to Associates.
• Strong communication and organizational skills.

Responsibilities

• creates a positive internal and external customer experience.
• Promotes honesty, confidentiality, and integrity.
• Acts as Manager on Duty following company policy and procedures.
• Ensure store team performs tasks per store plan and prioritizes as needed.
• Provide coaching to Associates on customer service issues.
• Coach, recognize, and give feedback to team members.
• Partner with Management on training needs to increase effectiveness.
• Ensure adherence to labor laws, policies, and procedures.
• Support and participate in shrink reduction goals and safety programs.
• Other duties as assigned.

Skills

Customer service

Leadership

Coaching

Multi-tasking

Communication

Organizational skills

Problem solving

Team player

Job description

The Marshalls store team at The TJX Companies, Inc. is hiring for a Key Carrier role. The position evolves from Coordinator responsibilities, with leadership duties in maintaining all aspects of the store and ensuring a positive customer experience.

Key Carriers must have open availability, including nights and weekends, and will act as Manager on Duty while upholding company policy. The role emphasizes coaching, teamwork, and strong communication to support store goals.