Store Operations Lead (Key Carrier)

The TJX Companies, Inc.; Onalaska (WI); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

EAP

Bereavement leave

401(k)

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Job summary

The TJX Companies, Inc. in Onalaska, WI is seeking a Key Carrier to join our store leadership team.

This elevated Coordinator role requires open availability, including nights and weekends, and a strong commitment to customer service and store operations. You will model service excellence, supervise associates, and partner with Management to ensure policies, safety guidelines, and proper coverage across service areas.

Qualifications

• 1 year retail experience
• 6 months leadership experience
• Able to work a flexible schedule including nights and weekends
• Knowledge of company standard software, systems, and procedures
• Knowledge of merchandise flow in stores
• Proven problem solving skills

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Acts as Manager on Duty adhering to company policy and procedure
• Ensures store team performs tasks and activities in accordance with store plan; prioritizes as needed
• Addresses immediate customer service issues and provides coaching to Associates
• Exercises discretion regarding customer service policies to satisfy customers
• Maintains accurate Associate coverage in service areas for a positive customer experience
• Ensures adherence to all labor laws, policies, and procedures
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Coaching

Multitasking

Team player

Communication

Organizational skills

Merchandise flow

Job description

The TJX Companies, Inc. in Onalaska, WI is seeking a Key Carrier to join our store leadership team.

This elevated Coordinator role requires open availability, including nights and weekends, and a strong commitment to customer service and store operations. You will model service excellence, supervise associates, and partner with Management to ensure policies, safety guidelines, and proper coverage across service areas.