Store Operations Lead — Guest Experience (Flexible Schedule)

Pilot Flying J; Birmingham (AL); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Fuel discount

Medical plan

401(k)

Flexible Spending

Tuition reimbursement

Flexible schedule

Weekly pay

Adoption assistance

Job summary

Pilot Company is seeking a Shift Leader to supervise store operations and lead team members at our Birmingham location. The role emphasizes strong customer service and a commitment to quality.

You will collaborate with managers to keep the store running smoothly, including scheduling and ensuring a safe, welcoming environment for customers. The ideal candidate has retail experience, excellent customer service skills, and flexibility to work nights, days, weekends, and holidays.

Qualifications

• Experience in retail operations applicable to store leadership.
• Strong customer service mindset and ability to resolve issues.
• Proficient with calculator, computer and basic store equipment.
• Ability to work with diverse team members and levels.

Responsibilities

• Supervise employees and general store operations.
• Respond to customer needs and maintain service standards.
• Assist managers with tasks to keep facilities well-maintained and running smoothly.

Skills

Retail operations

Customer service

Calculator proficiency

Team collaboration

Flexible schedule

Background check

Job description

Pilot Company is seeking a Shift Leader to supervise store operations and lead team members at our Birmingham location. The role emphasizes strong customer service and a commitment to quality.

You will collaborate with managers to keep the store running smoothly, including scheduling and ensuring a safe, welcoming environment for customers. The ideal candidate has retail experience, excellent customer service skills, and flexibility to work nights, days, weekends, and holidays.