Store Operations Lead – Grocery & Customer Experience

Albertsons Companies; Billings (MT); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Weekly wages

Earned wage access

Associate discounts

Health benefits

Retirement plan

Paid time off

Career development

Inclusive environment

Job summary

Albertsons Companies is seeking a capable Grocery Department Manager to lead day-to-day operations across Frozen, Dairy, and Liquor/Beer sections with a focus on merchandising, inventory control, and exceptional customer service.

You will coach and develop department staff, manage scheduling and performance, and drive sales while ensuring compliance with safety and policy standards in a fast-paced retail environment.

Qualifications

• High school diploma or equivalent required.
• Experience in grocery retail management or leadership preferred.
• Knowledge of food safety and sanitation practices is beneficial.

Responsibilities

• Lead day-to-day operations of the Grocery Department, including Frozen, Dairy, and Liquor/Beer areas, ensuring merchandising, inventory, and customer service standards.
• Champion a customer-first culture and support store customer service initiatives.
• Oversee inventory management, stock replenishment, pricing compliance, and shrink control to maximize sales and profitability.
• Supervise, coach, train, and develop department employees; foster a positive work environment.
• Monitor sales, labor, and financial performance to inform business decisions and promotional planning.
• Ensure compliance with safety, sanitation, and company policies throughout the department and store.
• Build strong relationships with customers, employees, and vendors; resolve concerns and support objectives.
• Serve as store leader in the absence of the Store Director; direct overall store operations.

Skills

Customer service

Leadership

Communication

Interpersonal skills

Problem solving

Adaptability

Education

High school diploma

Retail management education (preferred)

Equivalent combination of education and retail leadership experience

Tools

POS systems

Inventory software

Job description

Albertsons Companies is seeking a capable Grocery Department Manager to lead day-to-day operations across Frozen, Dairy, and Liquor/Beer sections with a focus on merchandising, inventory control, and exceptional customer service.

You will coach and develop department staff, manage scheduling and performance, and drive sales while ensuring compliance with safety and policy standards in a fast-paced retail environment.