Store Operations Lead - Fresh & Customer Experience

Brookshire Grocery Company; United States; On-site; USD 65,000 - 90,000; Full time

Job summary

Brookshire Grocery Company is seeking a capable store operations leader to oversee fresh perimeter departments, including bakery, deli, produce, and market. You will drive product quality, safety, inventory control and customer service while executing merchandising plans and meeting sales objectives.

The role requires strong leadership, experience in training partners, and the ability to analyze data to forecast demand and optimize profitability.

Qualifications

• Associate’s degree in a related field and 2+ years of related experience.
• Must obtain HIPAA certification within 2 weeks of starting.
• Must obtain Tobacco/Alcohol certification (where applicable) within 2 weeks.
• Must obtain Manager Food Safety certification within 2 weeks.
• Must obtain AML certification within 2 weeks.

Responsibilities

• Hire, train and develop partners; plan, assign and direct work.
• Ensure effective training across supervised departments.
• Forecast sales by reviewing historical data and promotions.
• Manage inventory to maintain in‑stock levels.
• Review P&L, sales, shrink, and labor data with senior mgmt.
• Maintain store standards, safety and customer service.
• Open and close the store as needed.
• Ensure store is clean, staffed and presentable.
• Enforce food safety standards and rotate dated products.
• Review planograms and execute merchandising plans.
• Ensure accurate pricing and signage.
• Develop and implement loss prevention initiatives.
• Support short‑term objectives aligned with banner strategies.
• Assist in store operations and expense management.
• Provide exemplary customer service and model behavior.

Skills

Retail ops

People leadership

Team training

Inventory mgmt

Customer service

Budgeting

MS Office

Education

Associate’s degree in business or related field

Tools

POS systems

Job description

Brookshire Grocery Company is seeking a capable store operations leader to oversee fresh perimeter departments, including bakery, deli, produce, and market. You will drive product quality, safety, inventory control and customer service while executing merchandising plans and meeting sales objectives.

The role requires strong leadership, experience in training partners, and the ability to analyze data to forecast demand and optimize profitability.