Store Operations Lead - Customer & Team Success

Domino's; Springfield (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Domino's in Springfield, IL is seeking a dynamic Assistant Manager to support daily operations and deliver exceptional customer service. You will lead a team, manage staff performance, and assist with inventory, scheduling, and financial tasks.

The role requires strong leadership, communication, and problem-solving skills, with flexibility across shifts, including weekends and holidays. Join a fast-paced, customer-focused environment at Domino's, a company known for its pizza delivery leadership.

Qualifications

• Proven leadership skills with the ability to motivate and guide team members.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities and decision-making skills.
• Proficiency in time management and multitasking.
• Customer-oriented mindset with a commitment to providing exceptional service.
• Knowledge of retail operations and customer service best practices.
• Basic understanding of financial management and reporting.
• Bachelor's degree in Business Administration or related field preferred.

Responsibilities

• Assist the Manager in overseeing daily operations and ensuring smooth functioning of the business.
• Lead and motivate team members to achieve performance goals and maintain high standards of customer service.
• Handle customer inquiries, resolve complaints, and ensure customer satisfaction.
• Support inventory management, including stock ordering and tracking.
• Assist in creating employee schedules and managing staff performance.
• Contribute to the implementation of company policies and procedures.
• Participate in training and development of new team members.
• Assist in financial tasks such as cash handling, deposits, and basic reporting.
• Ensure compliance with safety and security protocols.
• Step in for the Manager in their absence, making decisions and handling escalated issues.

Skills

Leadership

Communication

Problem-solving

Time management

Customer service

MS Office

POS systems

Retail operations

Financial reporting

Flexibility

Education

Bachelor's degree in Business Administration or related field

Tools

POS systems

MS Office

Job description

Domino's in Springfield, IL is seeking a dynamic Assistant Manager to support daily operations and deliver exceptional customer service. You will lead a team, manage staff performance, and assist with inventory, scheduling, and financial tasks.

The role requires strong leadership, communication, and problem-solving skills, with flexibility across shifts, including weekends and holidays. Join a fast-paced, customer-focused environment at Domino's, a company known for its pizza delivery leadership.