Store Operations Lead - Customer Experience

SmartRecruiters, Inc.; Granite City (IL); On-site; USD 42,000 - 54,000; Full time

Job summary

Domino's Pizza Granite City is seeking an enthusiastic Assistant Manager to help run daily store operations and deliver excellent customer experiences.

You will supervise staff, manage shifts, handle cash and orders, uphold food safety standards, and work with the store manager to meet sales goals. This role requires strong leadership, good communication, and the ability to thrive in a fast-paced environment.

Qualifications

• Proven experience in customer service, preferably in food service or retail.
• Strong leadership skills with the ability to manage and motivate team members.
• Excellent communication and interpersonal skills.
• Proficiency in basic math and problem-solving.
• Ability to multitask and work efficiently in a fast-paced environment.
• Detail-oriented with a focus on accuracy in cash handling and order processing.
• Physical ability to lift up to 25 pounds and stand for extended periods.
• Flexibility to work various shifts, including evenings, weekends, and holidays.
• Basic computer skills for operating point-of-sale systems and other store technology.
• Knowledge of food service operations and safety standards (preferred).

Responsibilities

• Oversee daily store operations and manage shifts effectively.
• Interact positively with employees and customers, fostering a friendly atmosphere.
• Handle cash management and financial transactions accurately.
• Supervise and motivate team members to maintain high performance standards.
• Answer phones and process customer orders efficiently.
• Maintain store cleanliness and organization.
• Assist in inventory management and stock control.
• Ensure compliance with food safety and quality standards.
• Collaborate with the store manager to implement company policies and procedures.
• Contribute to achieving store sales targets and improving overall performance.

Skills

Leadership

Customer service

Communication

Cash handling

Team motivation

Multitasking

Problem solving

POS systems

Inventory awareness

Food safety basics

Education

High school diploma or equivalent

Tools

POS systems

Job description

Domino's Pizza Granite City is seeking an enthusiastic Assistant Manager to help run daily store operations and deliver excellent customer experiences.

You will supervise staff, manage shifts, handle cash and orders, uphold food safety standards, and work with the store manager to meet sales goals. This role requires strong leadership, good communication, and the ability to thrive in a fast-paced environment.