Store Operations Lead — Customer Service & Merchandising

R301US Hibbett Retail, Inc.; Warrensburg (MO); On-site; USD 21,000 - 29,000; Full time

Job summary

R301US Hibbett Retail, Inc. in Warrensburg, MO is seeking an Assistant Manager to support store operations, merchandising, and customer service. The role reports to the Store Manager and covers duties in the Operations department at Northpark Shopping Center.

This position requires hands-on leadership, a focus on profitability, inventory awareness, and the ability to mentor staff while delivering outstanding service to customers.

Qualifications

• Experience in a retail environment is required.
• 1-3 years of customer service experience.
• Strong communication and interpersonal skills.
• Ability to manage a team and meet store goals.
• Self-starter with initiative and reliability.
• Detail-oriented with the ability to handle multiple tasks.

Responsibilities

• Assist the Store Manager in controlling store assets.
• Consult with Store Manager on action plans for selling, restocking, merchandising, ordering, and scheduling.
• Assume store responsibilities in Store Manager's absence.
• Assist in personnel recruiting, training, and evaluation.
• Provide guidance to employees and customers across departments.
• Monitor inventory, sales statistics, and expenses to ensure profitability.
• Direct staff to ensure department standards are met.
• Maintain high-quality customer service and support.
• Perform general administrative duties and learn Store Manager responsibilities.
• Promote services and merchandise.
• Uphold company policies and procedures.
• Protect assets and financial information; report fraud risk.

Skills

Interpersonal communication

Customer service

Team leadership

Attention to detail

Self-motivation

Multitasking

Retail knowledge

Job description

R301US Hibbett Retail, Inc. in Warrensburg, MO is seeking an Assistant Manager to support store operations, merchandising, and customer service. The role reports to the Store Manager and covers duties in the Operations department at Northpark Shopping Center.

This position requires hands-on leadership, a focus on profitability, inventory awareness, and the ability to mentor staff while delivering outstanding service to customers.