Store Operations Lead & Customer Experience Champion

Domino's Pizza; Fairview Heights (IL); On-site; USD 42,000 - 56,000; Full time

Job summary

Domino's Pizza in Fairview Heights, IL is seeking an enthusiastic Assistant Manager to lead daily store operations, motivate team members, and deliver outstanding customer experiences. You will oversee shifts, manage cash handling, train staff, and uphold safety and quality standards.

Ideal candidates have retail or food service management experience, strong leadership, and excellent communication skills. This role offers growth opportunities and a dynamic, inclusive team environment.

Qualifications

• Proven experience in retail or food service management with shift operations.
• Ability to lead a team, deliver great customer service, and drive store performance.
• Strong numeracy and cash handling skills.
• Excellent communication and problem-solving abilities.
• Detail-oriented with strong organizational skills.

Responsibilities

• Oversee daily store operations, ensuring efficient workflows and high service quality.
• Lead, motivate, and develop team members in a positive work environment.
• Run shifts effectively and make real-time decisions to optimize performance.
• Manage cash handling and financial transactions with accuracy.
• Engage with customers professionally and address concerns.
• Train staff and support career progression.
• Maintain store cleanliness and merchandising standards.
• Collaborate with management to analyze performance metrics.
• Ensure compliance with policies and safety protocols.
• Contribute to a safe, inclusive work environment, monitor inventory.

Skills

Leadership

Customer service

Cash handling

Multi-tasking

Communication

Problem solving

Time management

Attention to detail

Education

High school diploma or equivalent

Tools

POS software

Job description

Domino's Pizza in Fairview Heights, IL is seeking an enthusiastic Assistant Manager to lead daily store operations, motivate team members, and deliver outstanding customer experiences. You will oversee shifts, manage cash handling, train staff, and uphold safety and quality standards.

Ideal candidates have retail or food service management experience, strong leadership, and excellent communication skills. This role offers growth opportunities and a dynamic, inclusive team environment.