Store Operations Lead: Customer Experience & Team Growth

Ace Hardware; Overland Park (KS); On-site; USD 26,000 - 28,000; Full time

Job summary

Ace Retail Group is seeking an Assistant Manager to oversee store operations and customer service at our Overland Park location. This role emphasizes delivering excellent service, maintaining store condition, and supporting district initiatives.

The ideal candidate will manage daily duties, supervise staff, and help implement SOPs while ensuring a safe, welcoming shopping environment for customers and team members.

Qualifications

• High School or GED equivalent.
• Ability to read and interpret documents such as safety rules and operating instructions.
• Effective communication skills (verbal and written).
• Ability to work flexible hours.
• Standing, walking, bending, lifting up to 50lbs regularly, and lifting up to 100lbs occasionally.

Responsibilities

• Provide positive representation of Ace Retail Group.
• Proactively assist customers in solving problems.
• Greet customers entering and throughout the store and thank them.
• Assist with opening and closing the store and daily operations.

Skills

Effective communication

Independent worker

Flexible hours

Physical stamina

Education

High School or GED

Job description

Ace Retail Group is seeking an Assistant Manager to oversee store operations and customer service at our Overland Park location. This role emphasizes delivering excellent service, maintaining store condition, and supporting district initiatives.

The ideal candidate will manage daily duties, supervise staff, and help implement SOPs while ensuring a safe, welcoming shopping environment for customers and team members.