Store Operations Lead & Customer Experience Mentor

Coastal Farm & Ranch; Redmond (OR); On-site; USD 42,000 - 65,000; Full time

Job summary

Coastal Farm & Ranch in Redmond, Oregon is seeking a retail lead to support daily store operations and leadership of the store team. You will greet customers, answer questions, assist with merchandising, inventory, and signage, train new associates, and help manage store performance.

The role requires flexibility, communication skills, and the ability to step in for store leadership when scheduled. Experience in POS and Eagle Browser helpful; willingness to collaborate across departments and

Qualifications

• 1 year of experience working in a retail environment.
• Intermediate knowledge of Eagle Browser.
• Experience working in different departments of the store.
• Intermediate knowledge of operating a POS system.
• Proven written and verbal communication skills.
• Strong interpersonal skills.
• Ability to adapt to rapidly changing work environments and to shift priorities accordingly.
• Familiar with how to operate a computer system and email.

Responsibilities

• Greet and acknowledge every customer, answer customer questions, and help customers find the location of products.
• Assist with all daily operations of the store - including, but not limited to, merchandising, display presentation, maintaining signage standards, and monitoring inventory levels.
• Train new associates on systems, procedures, and product knowledge.
• Create and implement daily worklists and goals for store associates.
• Assume duties of the Store Manager and Assistant Store Managers when scheduled.
• Open and close the store as needed and scheduled.
• Assist in leading store meetings and store goals/objectives.
• Answer incoming phone calls.
• Constant radio communication with all associates.
• Comprehensive knowledge of the products Coastal Farm sells.
• Maintain an awareness of all product knowledge information and merchandise promotions.
• Assist in floor moves, merchandising, display maintenance and store housekeeping.
• Help in departments when needed.
• Perform daily cleaning – such as, but not limited to, vacuuming, replacing full trashes with new trash bags, and sweeping the department floor.
• Other duties assigned as needed.

Job description

Coastal Farm & Ranch in Redmond, Oregon is seeking a retail lead to support daily store operations and leadership of the store team. You will greet customers, answer questions, assist with merchandising, inventory, and signage, train new associates, and help manage store performance.

The role requires flexibility, communication skills, and the ability to step in for store leadership when scheduled. Experience in POS and Eagle Browser helpful; willingness to collaborate across departments and