Store Operations Lead — Customer Experience & Growth

Laundry Capital Co. LLC; Indianapolis (IN); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Professional development & growth

Health care coverage option

Job summary

Laundry Capital Co. LLC is seeking an Assistant General Manager for our Indianapolis location to lead daily operations, supervise staff, and ensure outstanding customer experiences. You will manage wash, dry, and fold services, promote products, and maintain a welcoming store environment.

The role offers a full-time schedule with a competitive $20.00/hour pay range, plus opportunities for bonuses and tips. You will play a pivotal role in driving revenue, controlling costs, and delivering

Qualifications

• Proven Leadership Experience – 2+ years in retail, service, sales, or operational management.
• Strong Business Acumen – Experience managing budgets, driving revenue, and controlling costs a plus.
• Maintenance Skills – Hands-on and able to handle maintenance needs.
• Excellent Communication Skills – Ability to motivate teams and serve customers.
• Strong Sales Mindset – Experience working in retail.
• Physically Capable – Able to stand for long periods and lift up to 35 lbs.
• Flexible Schedule – Ability to work evenings and weekends as needed.
• Bilingual: Aplus, but not required.

Responsibilities

• Deliver Outstanding Customer Service – Be the face of a seamless, hassle-free experience.
• Maintain Store Excellence – Keep the store clean, safe, and operating at peak efficiency.
• Staff Supervision – Oversee and support staff during shifts, ensuring adherence to policies.
• Inventory Management – Stay ahead of supply needs, from detergent to cleaning supplies.
• Operational Support – Assist in the day-to-day management of the laundromat, keeping the facility clean and fully operational.

Skills

Leadership

Business acumen

Maintenance skills

Communication

Sales mindset

Physical capability

Flexible schedule

Bilingual (optional)

Job description

Laundry Capital Co. LLC is seeking an Assistant General Manager for our Indianapolis location to lead daily operations, supervise staff, and ensure outstanding customer experiences. You will manage wash, dry, and fold services, promote products, and maintain a welcoming store environment.

The role offers a full-time schedule with a competitive $20.00/hour pay range, plus opportunities for bonuses and tips. You will play a pivotal role in driving revenue, controlling costs, and delivering