Store Operations Lead & Customer Experience Champion

Domino's Franchise; Scott Air Force Base (IL); On-site; USD 35,000 - 52,000; Full time

Job summary

Domino's Franchise at Scott Afb is seeking an enthusiastic Assistant Manager to ensure smooth store operations and deliver exceptional customer experiences. You will oversee daily shifts, supervise a team, manage cash, and maintain compliance with policies and safety standards.

The role emphasizes leadership, teamwork, training, scheduling, reporting, and a positive work environment in a fast-paced setting. Evening/weekend flexibility is required.

Qualifications

• Experience in a supervisory role, preferably in the food service or retail industry.
• Strong leadership with the ability to motivate and manage a team effectively.
• Excellent customer service skills and a friendly, professional demeanor.
• Solid understanding of store operations and cash management procedures.
• Proficiency in basic math and problem-solving skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Flexibility to work various shifts, including evenings and weekends.
• Physical ability to lift up to 25 pounds and stand for extended periods.
• Basic computer skills for scheduling, reporting, and other administrative tasks.
• Strong communication skills, both verbal and written.
• Ability to make quick, sound decisions in a dynamic work environment.
• High school diploma or equivalent (preferred).
• Food safety certification (preferred).

Responsibilities

• Oversee daily store operations and manage shifts efficiently.
• Provide excellent customer service and resolve inquiries or concerns.
• Supervise and motivate team members to achieve store goals and maintain high performance standards.
• Manage cash handling and financial transactions accurately.
• Ensure compliance with company policies, food safety regulations, and quality standards.
• Assist in inventory management and supply ordering.
• Contribute to a positive work environment and foster team collaboration.
• Participate in employee training and development initiatives.
• Handle administrative tasks such as scheduling and reporting.
• Maintain a clean and organized store environment.

Skills

Leadership

Customer service

Cash handling

Scheduling

Team management

Communication

Problem-solving

Education

High school diploma or equivalent

Food safety certification (preferred)

Tools

POS software

Microsoft Excel

Job description

Domino's Franchise at Scott Afb is seeking an enthusiastic Assistant Manager to ensure smooth store operations and deliver exceptional customer experiences. You will oversee daily shifts, supervise a team, manage cash, and maintain compliance with policies and safety standards.

The role emphasizes leadership, teamwork, training, scheduling, reporting, and a positive work environment in a fast-paced setting. Evening/weekend flexibility is required.