Store Operations Lead — Assistant Manager

hyvee; Mission (KS); On-site; USD 48,000 - 62,000; Full time

Job summary

Hy-Vee in Mission, Kansas seeks an Assistant Manager Store Operations (also overseeing Perishables and Health Wellness Home) to supervise staff, ensure customer satisfaction, and uphold Hy-Vee standards.

Responsibilities include staff training, scheduling, pricing decisions, merchandising, safety, and maintaining store standards while fostering a positive, customer-focused environment.

Responsibilities

• Maintains a positive attitude; creates an atmosphere of friendliness and fun through flexibility and teamwork.
• Generates a friendly atmosphere by encouraging employees to greet and speak to customers; providing prompt, courteous, and efficient service to customers and sets a good example.
• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patient in all customer interactions and treating customers as the most important people in the store.
• Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by: escorting them to the products they're looking for; securing products that are out of reach; loading or unloading heavy items; making note of and passing along customer suggestions or requests; performing other tasks to enhance the shopping experience.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Responsible for perpetuating the fundamental values of the Hy-Vee culture; demonstrates honesty, integrity, friendliness, and caring for customers and employees; demonstrates sincerity, respect, and high levels of ethics; shares information; being fair in how customers, suppliers and employees are treated; demonstrates good manners; shows dignity; helps the company grow.
• Oversees proper training, handles employee issues, and coordinates disciplinary procedures when necessary.
• Assists management in determining specific pricing and blends.
• Determines location of ad and promotional displays, ensures product quality and quantities to meet customer and store demands and profitability.
• Ensures the store standards for customer service, employee relations, and overall departmental profitability are met.
• Ensures compliance with store accounting procedures and reports potential problems.
• Oversees building/ground maintenance and all store sanitation and cleanliness to meet company guidelines.
• Uses and understands all hardware and software technology in the store.
• Assists in forecasting and reviewing the store labor schedule with the store director's guidelines.
• Evaluates employee performance to recommend personnel actions such as promotion, transfer, or dismissal.
• Trains and enforces safety procedures to provide a safe and healthy work environment for employees and customers; fills out accident forms.
• Works safely to prevent on-the-job injuries, fills out first report of injury, and assigns duties according to restrictions.
• Directs the ordering of merchandise in their respective areas.
• Coordinates compliance of employees with established policy/law, security, sales, and record keeping procedures and practices.
• Assists with replenishing shelf product, designs and constructs displays.
• Confers with employees and assists in solving problems affecting job duties and productivity.
• Adheres to company policies and store guidelines.
• Reports to work when scheduled and works expected number of hours.
• Determines the motivational needs of employees and provides the appropriate environment.
• Recruits and interviews job applicants to recommend or determine employment, and may be involved with orientation coordination.
• Stays current with market trends and information; provides continuous education for existing store employees regarding new policies and job duties.
• Recommends additions, deletions and shelf allocation of merchandise to be sold in any department.
• Pursues retail educational opportunities whenever possible.
• Assists in all areas of the store as needed.

Job description

Hy-Vee in Mission, Kansas seeks an Assistant Manager Store Operations (also overseeing Perishables and Health Wellness Home) to supervise staff, ensure customer satisfaction, and uphold Hy-Vee standards.

Responsibilities include staff training, scheduling, pricing decisions, merchandising, safety, and maintaining store standards while fostering a positive, customer-focused environment.