Store Operations & Guest Experience Manager

Activate Games; Alpharetta (GA); On-site; USD 52,000 - 78,000; Full time

Job summary

Activate America LLC is seeking a Store Manager to lead daily store operations at our Alpharetta location. You will work closely with the General Manager to meet sales targets and deliver exceptional customer experiences in a fast-paced environment.

The role requires strong leadership, communication and technical troubleshooting skills, with availability for evenings, weekends, and holidays. You will actively supervise staff, handle check-ins and reservations, and ensure rooms and equipment are

Qualifications

• Strong communication, multi-tasking, and time-management skills.
• Demonstrated leadership qualities, including motivating a team to achieve goals.
• Proficiency in computer hardware, software, operating systems, networking concepts, and troubleshooting methodologies.
• Must be flexible and available to work evenings, weekends, and holidays.
• Ability to adapt to unforeseen situations in a calm and efficient manner.
• Must be a people person — energetic, friendly, outgoing, and able to command attention in a crowd.
• A strong customer service orientation with a commitment to delivering an exceptional customer experience.
• Must be willing to work various shifts starting as early as 9 am and ending as late as 1 am.

Responsibilities

• Collaborate with the store manager to oversee store operations, including inventory management and adherence to company policies and procedures.
• Ensure the proper functioning, upkeep, and repair of various technological systems, equipment, and infrastructure within Activate.
• Check customers in, take payments, and make reservations.
• Brief new groups prior to the start of the game.
• Monitor customers in the gaming area and provide explanations if necessary.
• Participate with customers in active games if needed to ensure customers have an excellent experience.
• Maintain the rooms by cleaning, painting, and any required maintenance.
• Troubleshoot, identify and make minor repairs in the event of a malfunction.

Skills

Leadership qualities

Customer service orientation

Communication skills

Time management

Flexibility

People person

Team motivation

Technical troubleshooting

Tools

Hardware diagnostics

Networking basics

Operating systems

Job description

Activate America LLC is seeking a Store Manager to lead daily store operations at our Alpharetta location. You will work closely with the General Manager to meet sales targets and deliver exceptional customer experiences in a fast-paced environment.

The role requires strong leadership, communication and technical troubleshooting skills, with availability for evenings, weekends, and holidays. You will actively supervise staff, handle check-ins and reservations, and ensure rooms and equipment are