Store Operations & Guest Experience Associate

Dick's Sporting Goods; Cherry Hill Township (NJ); On-site; USD 23,000 - 33,000; Full time

Job summary

DICK'S Sporting Goods in Cherry Hill, NJ is seeking store teammates to deliver an exceptional shopping experience and proactively assist customers and athletes with their needs.

Responsibilities include merchandising, freight handling, backroom organization, and supporting the team with safety and service standards. The role emphasizes teamwork, accountability, and inclusive service for all customers.

Qualifications

• Prior retail sales, operations, maintenance, or customer-focused experience preferred.

Responsibilities

• Greet teammates and customers and proactively approach athletes to understand their needs and support their shopping experience.
• Ensure all merchandise and product received is processed per programs and procedures; backroom is organized and accessible with Freight Flow/Operations Lead.
• Uphold merchandising and presentation standards.
• Assist unloading trucks, processing freight, transfers, RTVs, claims, freight processing, etc.
• Fulfill the company-defined customer experience by completing all processes per service level standards.
• Adhere to safety, loss prevention and SOP policies; maintain confidentiality of company information.
• Create inclusive store environment where everyone feels welcome, safe, and respected.
• Take an all-hands-on-deck approach to support the team across the store.
• Perform other tasks as assigned by management.

Job description

DICK'S Sporting Goods in Cherry Hill, NJ is seeking store teammates to deliver an exceptional shopping experience and proactively assist customers and athletes with their needs.

Responsibilities include merchandising, freight handling, backroom organization, and supporting the team with safety and service standards. The role emphasizes teamwork, accountability, and inclusive service for all customers.