Store Operations Director — High-Impact Retail Leader

Event Network, Inc.; Atlanta (GA); On-site; USD 150,000 - 230,000; Full time

Job summary

Georgia Aquarium Gift Shops seeks a Store Operations Director to partner with the GM, leading daily operations, driving sales, and developing a high-performing team. This hands-on, guest-facing role requires an active store presence, coaching, and ensuring exceptional service in a fast-paced environment.

The ideal candidate has 5+ years in retail management, experience with multi-unit leadership, and strong financial acumen to drive EBITDA and inventory control.

Qualifications

• Minimum five years of retail management experience.
• Proven experience managing high-volume retail operations generating $10 million–$15 million or more in annual sales.
• Multi-unit retail leadership across locations or business units.
• Strong understanding of retail financial performance (sales, EBITDA, payroll, operating expenses, inventory, shrink).
• Proven ability to recruit, coach and retain high-performing teams.

Responsibilities

• Maintain a visible presence on the sales floor, leading daily execution and guest readiness.
• Monitor performance, guest engagement, staffing, merchandising, and store conditions in real time.
• Coach Assistant Directors and Sales Leads to meet service, sales, and operational standards.
• Engage with guests and resolve escalated concerns promptly and professionally.
• Adjust staffing based on guest traffic and business needs; conduct floor walks and communicate priorities.

Skills

Retail leadership

Financial acumen

Guest service

Team development

MS Office

Tools

POS systems

Inventory software

Job description

Georgia Aquarium Gift Shops seeks a Store Operations Director to partner with the GM, leading daily operations, driving sales, and developing a high-performing team. This hands-on, guest-facing role requires an active store presence, coaching, and ensuring exceptional service in a fast-paced environment.

The ideal candidate has 5+ years in retail management, experience with multi-unit leadership, and strong financial acumen to drive EBITDA and inventory control.