Store Operations & Customer Service Lead

XL Parts | The Parts House (TPH); Pensacola (FL); On-site; USD 2,066,000 - 2,893,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Life Insurance

401(k)

Paid Time Off

Opportunities for Advancement

Job summary

XL Parts | The Parts House (TPH) is seeking an Assistant Store Manager in a full-time, non-exempt role within our Operations division. This position focuses on expediting shipments and ensuring efficient order fulfillment while maintaining a safe, clean store environment.

The role requires 1–2 years of retail experience, strong customer service, and the ability to pass a background check and drug screen. You will report to the Store Manager and support daily store operations on site.

Qualifications

• High School Diploma or GED is required.
• 1–2 years of experience in a retail environment.
• Highly motivated to provide superb customer service.
• Excellent communication and interpersonal skills are essential.
• Must be able to pass a criminal background and drug screen.

Responsibilities

• Shipping and receiving of merchandise.
• Assemble and fill customer orders to be delivered within a 45 minute window.
• Conduct inventory and cycle counts.
• Schedule contract drivers based on company needs.
• Answer customer questions and address complaints.
• Handle store opening and closing duties.
• Manage cash, cash counts, and deposits.
• Stock and pull parts.
• Answer phones at the front desk.
• Keep the store and front counter clean.
• Maintain a clean warehouse and provide a safe work environment.

Skills

Customer service

Excellent communication

Interpersonal skills

Motivated

Education

High School Diploma or GED

Job description

XL Parts | The Parts House (TPH) is seeking an Assistant Store Manager in a full-time, non-exempt role within our Operations division. This position focuses on expediting shipments and ensuring efficient order fulfillment while maintaining a safe, clean store environment.

The role requires 1–2 years of retail experience, strong customer service, and the ability to pass a background check and drug screen. You will report to the Store Manager and support daily store operations on site.