Store Operations & Customer Experience Lead

Family Dollar; Hattiesburg (MS); On-site; USD 32,000 - 44,000; Full time

Benefits offered by this job

Employee Assistance Program

Retirement plans

Educational Assistance

Job summary

Family Dollar in Hattiesburg, MS is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with day-to-day activities, supervise associates, and help execute corporate directives to maintain standards.

Ideal candidates have high school diploma, store management experience, and strong communication and problem-solving skills to lead a fast-paced team and ensure a welcoming, efficient shopping environment for customers.

Qualifications

• High school diploma or equivalent is preferred; ability to read, interpret, and explain operational directives is required.
• Store management experience in retail, grocery, or drug store environment is preferred.
• Must be able to lift up to 55 lbs. and meet demands of frequent walking, standing, stooping, kneeling, climbing, pushing, pulling, and repetitive lifting.
• Strong communication, interpersonal, and written skills are required.
• Ability to work in a high-energy, team environment is required.
• Exceptional customer service, organizational, and communication skills are required.
• Strong problem solving and decision-making skills are required.

Responsibilities

• Assist with store functions and day-to-day store activities
• Help customers in a positive, approachable manner and address questions or concerns
• Help organize, and transfer merchandise from delivery truck to stockroom to sales floor as needed and ensure the seasonal areas of the store are maintained
• Perform opening and closing procedures as needed
• Process all corporate directives including Pull and Hold/Destroy, Task Compliance, Key Survey information requests and any additional communications related to store activities
• Maintain promotional effectiveness of store-front fixtures and displays
• Assist in ordering merchandise, processing damaged merchandise, record keeping (including payroll, scheduling, and cash register deposits and receipts), and loss prevention
• Maintain areas of the store, including a well-stocked sales floor and organized stockroom, to company standards
• Protect and secure all company assets, including store cash
• Adhere to policies and procedures including safety guidelines and ensure all store associates follow company policies and procedures
• Help the Store Manager supervise, train, and develop Store Associates
• Ensure a positive, safe, and respectful environment while maintaining professional and friendly interactions with customers, associates, and leaders
• Responsible for maintaining the cleanliness throughout the store, including bathrooms, sweeping and mopping floors, taking out the trash
• Other duties as assigned

Skills

Communication skills

Interpersonal skills

Written skills

Customer service

Team environment

Problem solving

Decision making

Education

High school diploma

Job description

Family Dollar in Hattiesburg, MS is seeking an Assistant Store Manager to support store operations, customer service, and team development. You will assist with day-to-day activities, supervise associates, and help execute corporate directives to maintain standards.

Ideal candidates have high school diploma, store management experience, and strong communication and problem-solving skills to lead a fast-paced team and ensure a welcoming, efficient shopping environment for customers.