Store Operations & Customer Experience Associate

The TJX Companies, Inc.; Virginia Beach (VA); On-site; USD 11,000 - 19,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Healthcare benefits

Paid holidays/vacation/sick leave

Employee referral bonuses

Job summary

Homesense at The TJX Companies, Inc. seeks a customer-focused team member to deliver a highly satisfying shopping experience. You will engage with customers, process purchases, maintain a clean store, and support loss prevention and safety standards.

This role may cross-train in multiple areas, requires flexibility, strong communication and organizational skills, and the ability to lift heavy objects. Retail experience is preferred and associates receive benefits and discount.

Qualifications

• Excellent customer service skills.
• Able to work a flexible schedule to support business needs.
• Strong communication and organizational skills with attention to detail.
• Capable of multi-tasking.
• Able to respond appropriately to changes in direction or unexpected situations.
• Capable of lifting heavy objects with or without reasonable accommodation.
• Works effectively with peers and supervisors.
• Retail customer experience preferred.

Responsibilities

• Role models established customer experience practices with internal and external customers
• Supports and embodies a positive store culture through honesty, integrity, and respect
• Accurately rings customer purchases/returns and counts change back to customer according to established operating procedures
• Promotes credit and loyalty programs
• Maintains and upholds merchandising philosophy and follows established merchandising procedures and standards
• Accurately processes and prepares merchandise for the sales floor following company procedures and standards
• Initiates and participates in store recovery as needed throughout the day
• Maintains all organizational, cleanliness, and recovery standards for the sales floor and participates in the maintenance/cleanliness of the entire store
• Provides and accepts recognition and constructive feedback
• Adheres to all labor laws, policies, and procedures
• Supports and participates in store shrink reduction goals and programs
• Participates in safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Flexible schedule

Communication skills

Multitasking

Adaptability

Lifting ability

Teamwork

Retail experience

Job description

Homesense at The TJX Companies, Inc. seeks a customer-focused team member to deliver a highly satisfying shopping experience. You will engage with customers, process purchases, maintain a clean store, and support loss prevention and safety standards.

This role may cross-train in multiple areas, requires flexibility, strong communication and organizational skills, and the ability to lift heavy objects. Retail experience is preferred and associates receive benefits and discount.