Store Operations Communications Specialist

Tilly's, Inc.; Irvine (CA); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

401(k) Retirement Plan

Health Coverage

Employee Discount

Discount Programs

Employee Sample Sales

Wellness & Social Events

Weekly Office Snacks

Job summary

Tillys, Inc. is seeking a detail‑oriented Store Operations Communications Specialist to support store and department communications across the field from the Retail Support Center in Southern California.

You will develop and edit communications, training materials, and tools, ensuring clarity, timeliness, and consistency for Regional Directors, District Managers, and store teams. This role emphasizes writing, editing, and publishing, with opportunities to contribute to system projects and

Qualifications

• One year of management experience at a major apparel retailer.
• High School Diploma or GED required.
• Proficiency in MS Office and Canva is a plus.
• Excellent written, grammatical, and verbal communication skills.
• Typing speed 45–55 wpm.
• Professional phone etiquette.
• Strong organizational and formatting skills.
• Attention to detail and reliability.
• Ability to multitask in a dynamic environment.

Responsibilities

• Composes and develops Store and Department communications, including messages, policies, procedures, training materials, and other instructional content.
• Identifies communication opportunities and proactively initiates messaging to Stores.
• Reviews content for accuracy, clarity, and relevance; analyzes context and initiates updates as needed.
• Writes and edits communications using the appropriate tone, format, and style for the audience and purpose.
• Creates visual designs and publication layouts that improve clarity and usability.
• Creates and implements tools to simplify procedures for Stores.
• Creates and updates forms and lists.
• Creates training and resource videos.
• Provides field support to Regional Directors, District Managers, and Stores in a timely manner.
• Ensures company standards and deadlines are met.

Skills

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Canva

Editing

Proofreading

Typing 45–55 wpm

Phone etiquette

Time management

Detail oriented

Communication

Organization

Education

Management experience at a major apparel retailer

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Outlook

PowerPoint

Canva

Job description

Location: RSC

Department: Store Operations | Reports To: Store Operations Manager

Schedule: Day | FLSA Status: Non-Exempt, Hourly

Job Code: TBD

Who We Are

At Tillys, we’re a leading specialty retailer offering casual apparel, footwear, and accessories for young men, women, boys, and girls. Our extensive collection features iconic global brands, emerging labels, and proprietary lines, all rooted in an active and social lifestyle.

Based in sunny Southern California, our Retail Support Center (RSC) is the heart of our corporate operations, dedicated to supporting both our retail and online stores. The RSC is where strategy meets execution. From trend forecasting to tech innovation, our teams work together to bring the Tillys experience to life — both in-store and online.

Position Summary

We’re looking for a detail-oriented and proactive Store Operations Communications Specialist to support Store and Department communications and help ensure clear, timely, and effective communication across the field.

This individual will develop and edit communications, training materials, instructional content, forms, tools, and resource videos while providing timely support to Regional Directors, District Managers, and Stores.

Key Responsibilities

A typical day may include:

• Composes and develops Store and Department communications, including messages, policies, procedures, training materials, and other instructional content.
• Identifies communication opportunities and proactively initiates messaging to Stores.
• Reviews content for accuracy, clarity, and relevance; analyzes context and initiates updates as needed.
• Writes and edits communications using the appropriate tone, format, and style for the intended audience and purpose.
• Creates compelling visual designs and publication layouts that improve clarity, engagement, and usability.
• Creates and implements tools to simplify procedures for Stores.
• Creates and updates forms and lists.
• Creates training and resource videos.
• Participates in system programming application and testing and provides support as requested for special projects, including meetings and contests.
• Provides field support to Regional Directors, District Managers, and Stores and delivers service in a timely manner.
• Ensures company standards are being maintained.
• Ensures timely execution of assigned tasks and responsibilities.

Qualifications

Your experience brings:

• Microsoft Word, Excel, Outlook, and PowerPoint preferred.
• Canva a plus.
• Excellent written, grammatical, and verbal communication skills.
• Proofreading ability.
• Typing speed of 45–55 wpm.
• Professional phone etiquette.
• Strong organizational and formatting skills.
• Strong attention to detail.
• Self-motivated.
• Excellent time management and prioritization, with the ability to meet assigned deadlines.
• Highly motivated with a sense of urgency.
• Proficiency in Microsoft Excel and Word
• Strong organizational skills and attention to detail
• Clear, professional communication skills
• Ability to multitask and prioritize in a dynamic environment
• Comfort using standard office equipment
• Initiative, reliability, and a collaborative mindset
• Professionalism with all levels of staff and management

Education & Experience

• Minimum of one-year Management experience at a major apparel retailer
• High School Diploma or GED required

Work Environment & Physical Demands

• Typical office environment with low level noise exposure.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential job functions.

Leadership & Team Development

While this is not a direct people-management role, we value team members who work in a fast-paced environment, lead by example, take responsibility for performance and development, remain adaptable to change, and continually identify ideas and opportunities for improvement.

Compensation

Salary: $21-$25/Hr.

Final offer will be based on experience, skills, and qualifications.

What To Expect

Schedule: Day shift.

Work Location: Retail Support Center (RSC).

Why Join Tillys?

At Tillys, we thrive in a creative, collaborative, and high-energy environment where individuality is not just accepted — it’s celebrated. Whether you're brainstorming bold new campaigns or fine-tuning behind-the-scenes processes, your work makes a real impact. We foster a culture of inclusion, innovation, and recognition, where professional growth is supported, wins are celebrated, and having fun is part of the process. Join a team that values authenticity, teamwork, and always strives for excellence.

Perks & Benefits

• 401(k) Retirement Plan – Save for your future with our company-sponsored plan
• Health Coverage – Medical, dental, vision, life, and additional voluntary benefits
• Employee Discount – In-store and online
• Discount Programs – Save on travel, events, and more
• Employee Sample Sales – Major deals on favorite brands
• Wellness & Social Events – Fitness programs, parties, and team outings
• Weekly Office Snacks – Stay fueled with stocked treats

Equal Opportunity Employer & Fair Chance Hiring

Tillys is proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Fair Chance Hiring: In compliance with California law, Tillys will consider qualified applicants with criminal histories in a manner consistent with the California Fair Chance Act.

Other Considerations

This job description is not intended to be all-inclusive. Duties and responsibilities may change at any time, with or without notice. Reasonable accommodation may be provided to individuals with disabilities to enable them to perform essential job functions.