STORE/NIGHT CLERK

Mariano's; Arlington Heights (IL); On-site; USD 30,000 - 40,000; Full time

Job summary

Mariano's is seeking a Customer Service Associate to create outstanding customer experiences through exceptional service. This role involves maintaining a clean environment, assisting with sales goals, and ensuring product quality. Ideal candidates will possess strong communication skills and a passion for helping others.

Benefits

Healthcare coverage

Flexible scheduling with paid time off

Emotional and financial support

Associate discounts

Tuition reimbursement

Opportunities for growth

Qualifications

• Retail experience preferred.
• Second language skills (speaking, reading, or writing) are a plus.

Responsibilities

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions.
• Maintain knowledge of products and suggest items to customers.

Skills

Effective communication

Basic math skills

Ability to handle stressful situations

Job description

Job Description: Customer Service Associate at Mariano's

Create an outstanding customer experience through exceptional service. Establish and maintain a safe and clean environment that encourages our customers to return. Assist the department manager in reaching sales and profit goals established for the department and monitor all established quality assurance standards. Embrace the Customer 1st strategy and encourage associates to deliver excellent customer service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety.

Based in Illinois, Mariano's merged with The Kroger Company in 2015. Today, we're proudly serving Mariano's customers in over 40 stores throughout the Chicago Metro area.

As part of the Kroger family of companies, we take pride in bringing diverse teams with a passion for food and people together with one common purpose: To Feed the Human Spirit. With a history of innovation, we work tirelessly to create amazing experiences for our customers, communities, and each other, with food at the heart of it all.

Here, people matter. That's why we strive to provide the ingredients you need to create your own recipe for success at work and in life. We help feed your future by providing the value and care you need to grow. If you're caring, purpose-driven, and hungry to learn, your potential is unlimited.

Whether you're seeking a part-time position or a new career path, we've got a fresh opportunity for you. Apply today to become part of our Mariano's family!

If you need reasonable accommodation to complete a job application or participate in the hiring process, please call 844-849-7136 or contact the store management.

Benefits Offered:

The Kroger Family of Companies offers comprehensive benefits to support your well-being, including:

• Healthcare coverage: medical, dental, vision, prescription through company or collective bargaining plans.
• Flexible scheduling with paid time off, including holidays and sick leave based on eligibility and tenure.
• Emotional and financial support via free counseling and financial coaching tools.
• Associate discounts on various products and services.
• Up to $21,000 in tuition reimbursement through our Continuing Education program.
• Opportunities for growth via training programs and diverse career pathways.

For more information about benefits and eligibility, please visit our Benefits Page.

Minimum Requirements:

• Ability to handle stressful situations.
• Basic math skills (counting, addition, subtraction).
• Effective communication skills.

Desired Qualifications:

• Retail experience preferred.
• Second language skills (speaking, reading, or writing).

Responsibilities:

• Promote trust and respect among associates.
• Create a welcoming environment for customers by answering questions and providing product information.
• Maintain knowledge of products and suggest items to customers.
• Recommend products and inform customers of specials.
• Ensure product quality and freshness, review sell-by dates, and take appropriate action.
• Label, stock, and inventory merchandise; provide customers with ordered products.
• Report discrepancies and safety issues promptly.
• Adhere to food safety regulations and maintain proper temperatures and logs.
• Practice safety procedures, inspect equipment, and report unsafe conditions.
• Report accidents, safety risks, and illegal activities.
• Perform essential job functions with or without reasonable accommodations.