Store Merchandiser & Customer Experience Associate

St.-Matthew; Naples (FL); On-site; USD 28,000 - 34,000; Full time

Job summary

St. Matthew’s House in Naples, FL is seeking a Merchandise Pick-Up team member to help execute the store merchandising vision, assemble and display products, and assist guests with loadouts. This role requires retail experience, strong customer service, and the ability to move furniture safely.

You will work on a fast-paced floor, unload trucks, maintain store presentation, and share the organization’s mission with guests while supporting store operations and events.

Qualifications

• High school diploma or equivalent.
• Retail and Sales Background Preferred.
• Effective communication and customer service skills required.

Responsibilities

• Manage time, prioritize tasks and balance sales floor activity.
• Provide excellent customer service by greeting, assisting and thanking guests.
• Use excellent telephone etiquette when answering the telephone.
• Lift and move furniture and large merchandise using proper lifting techniques.
• Maintain the physical appearance of the sales floor, ensuring compliance with safety program.
• Help unload merchandise transfer trucks and process items as needed.
• Ability to communicate with the leadership of needs daily.
• Strong work ethic and ability to handle non-stop, and sometimes intense, work load.
• Share the mission of St. Matthew’s House with our guests and the general public.
• Participate in store special events as scheduled by Store Manager.
• Perform duties, and assume additional responsibilities as directed by the Store Manager to ensure efficient store operations.
• Adhere to policies and procedures of St. Matthew’s House.

Skills

Retail sales experience

Customer service skills

Communication skills

Education

High school diploma or equivalent

Job description

St. Matthew’s House in Naples, FL is seeking a Merchandise Pick-Up team member to help execute the store merchandising vision, assemble and display products, and assist guests with loadouts. This role requires retail experience, strong customer service, and the ability to move furniture safely.

You will work on a fast-paced floor, unload trucks, maintain store presentation, and share the organization’s mission with guests while supporting store operations and events.