Store Manager - Zales - Crabtree Valley Mall

Signet Jewelers Limited; Raleigh (NC); On-site; USD 100,000 - 125,000; Full time

Job summary

An established industry player is seeking a dynamic Store Manager to lead their Raleigh location. This role involves overseeing daily operations, achieving sales targets, and fostering a People First environment. The ideal candidate will have a strong retail background, exceptional communication skills, and a passion for customer service. Join a company that values diversity and offers a supportive atmosphere for personal and professional growth. If you're ready to inspire a team and create memorable customer experiences, this is the perfect opportunity for you!

Qualifications

• 3+ years of retail sales experience or 2 years plus 1 year of management.
• Advanced communication skills are essential for this role.

Responsibilities

• Lead daily store operations to achieve sales and customer satisfaction.
• Coach team members to ensure brand representation and customer experience.

Skills

Advanced Communication Skills

Retail Sales Experience

Leadership

Customer Service

Education

Minimum of 2 years of college

Job description

Store Manager - Zales - Crabtree Valley Mall

Pay Competitive

Employment type Full-Time

Job Description

• Req#: REQ_56419

You are a diamond and Zales celebrates that fact! We recognize that every one of our jewelry consultants has a unique sparkle, and we find ways to empower them to help our customers Celebrate Life and Express Love. Zales is part of Signet Jewelers, a purpose-driven company who believes love inspires love. Signet is also “Great Place to Work-Certified”. There are brilliant career paths awaiting you – rewarding opportunities to impact the lives of others and inspire love. Join us!

Title: Store Manager

Reports To: District Manager

Reporting to this Position: Assistant Store Manager, Jewelry Consultant, Sales Support and Inventory Control

Position Summary: Reporting to the District Manager (DM), the Store Manager (SM) will lead the day-to-day operations of a single store to achieve all sales, profitability, customer satisfaction, inventory control, brand representation, and team member growth and development to maximize the results of the store. Through personal selling, leadership, and coaching, the SM will champion a People First store environment that promotes diversity and inclusion, the development of life-time relationships with customers and the delivery of a best-in-class customer experience.

Major Responsibilities/Essential Functions:

• Communicates performance expectations and ensures all team members understand the impact of their performance on company success.
• Coaches and develops the store staff to instill understanding of brand image and ensure consistent representation of the brand in customer interactions and execution of store visuals and marketing.
• Supports and communicates the strategic relevance of corporate initiatives and executes corporate plans to produce desired results.
• Demonstrates the highest level of professionalism to customers and team members.
• Responsible for ensuring team members, and self, deliver an exceptional customer experience every time.
• Empowers team members to respond to and resolve customer issues within established parameters.
• Attains sales projections and sales quotas as set by the Company.
• Demonstrates a commitment to the Company’s People First vision.
• Responsible for the selection and development of talent to drive store growth.
• Ensures all team members, guests, and vendors are treated with respect and valued for their contribution.
• Achieve outstanding sales performance and increase profit margins by controlling discounting, expenses, payroll, and repair departments.

Work Schedule: During non-peak periods, managers should aim for a five-day, 40-hour work week. Hours will increase during peak selling periods.

Position Qualifications:

• Education Required: Minimum of 2 years of college preferred
• Required or Acceptable Job-Related Experience: at least 3 years of retail sales experience, OR 2 years retail sales experience plus a minimum of 1-year retail management experience.
• Preference will be given to candidates with specialty retail or jewelry experience.
• Technical/Other Skills Required: Advanced Communication skillset, both written and verbal.
• Reliable and dependable.

Physical Demands: While performing the duties of this job, the employee is regularly required to communicate with and comprehend others. This job regularly requires the employee to stand, to reach with hands and arms, and to move between display cases to handle and/or feel merchandise.

Signet Jewelers is an equal opportunity employer committed to promoting diversity of all levels of employees.

About the company

Signet Jewelers Limited is the world's largest retailer of diamond jewelry. Signet operates over 3,300 stores primarily under the name brands of Kay Jewelers, Zales, Jared The Galleria Of Jewelry, H.Samuel, Ernest Jones, Peoples, Piercing Pagoda, and JamesAllen.com.