Sales Digital Experience Manager - CPQ

Lenovo; Morrisville (NC); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Lenovo is seeking a highly motivated Sales Digital Experience Manager - CPQ to optimize tools used by their International Sales Organization. The successful candidate will lead initiatives to drive user engagement and satisfaction, ensuring that sales teams are equipped with the right resources to succeed. The role requires strong data analysis, effective communication, and expertise in B2B sales processes.

Qualifications

• 5+ years of experience in B2B sales and/or sales enablement roles with Configure, Price, Quote (CPQ).
• Experience with popular B2B CPQ systems, strong understanding of B2B sales and marketing processes.

Responsibilities

• Ownership of sales-related tools and improvements in user experience.
• Drive key CPQ initiatives and identify process pain points.
• Provide actionable insights to business leaders.

Skills

Sales Enablement

Data Analysis

Project Management

Communication

Problem Solving

Education

Bachelor’s degree in business administration, Marketing, Information Technology, or related field

Job description

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We are Lenovo. We do what we say. We own what we do. We WOW our customers.

Lenovo is a US$57 billion revenue global technology powerhouse, ranked #248 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the world’s largest PC company with a full-stack portfolio of AI-enabled, AI-ready, and AI-optimized devices (PCs, workstations, smartphones, tablets), infrastructure (server, storage, edge, high performance computing and software defined infrastructure), software, solutions, and services. Lenovo’s continued investment in world-changing innovation is building a more equitable, trustworthy, and smarter future for everyone, everywhere. Lenovo is listed on the Hong Kong stock exchange under Lenovo Group Limited (HKSE: 992) (ADR: LNVGY).

This transformation together with Lenovo’s world-changing innovation is building a more inclusive, trustworthy, and smarter future for everyone, everywhere. To find out more visit www.lenovo.com, and read about the latest news via our StoryHub.

We are seeking a highly motivated and experienced Sales Digital Experience Manager - CPQ to join our LXG Sales Digital Experience team which owns and is responsible for managing and optimizing the suite of tools and technologies that enable our International Sales Organization sales and support teams. The goal of this role is to ensure that our sales and support teams have the right tools, technologies, and optimal user experience to effectively engage with customers, clients, drive sales, and close deals. You will be responsible for the effectiveness, adoption and ultimately user satisfaction of an assigned set of tools and solutions through the measurement of KPIs (eg OSAT) and feedback.

In this role, you will collaborate closely with colleagues and leaders of our International Sales Organization (ISO), Sales Operations, Offering Business Groups (IDG, ISG SSG), Digital Transformation and IT Development teams. This position will be hybrid 3d/wk at our Morrisville, NC site.

Key Responsibilities

• Ownership and responsibility your assigned set of Sales Related tools, solutions and broader Lenovo seller journey in the context driving improvements in effectiveness, adoption, and user experience (OSAT).
• Enrich our Biding/ Quoting platforms to compliment new and existing processes to drive user experience and adoption.
• Drive key CPQ initiatives and actions to help deliver the committed targets on Rev, OSAT, TTQ , Adoption
• Through various forms of survey feedback and more importantly direct user feedback (eg shadowing), identify process pain points and areas of opportunity in the seller journey to improve sales experience and value of our platforms.
• Provide actionable insights to business leaders and key stakeholders in ISO, BGs GOO.
• Effectively package and communicate our improvements to all stakeholders and executives.
• Ensure end user training is updated including the communication of updates and improvements to sellers.
• Facilitate in troubleshooting sales process issues as they surface; propose changes to systems and processes to fix root causes; translating between the seller issue and backend support teams when not able to directly resolve.
• Promote effective communication between cross-functional team members and stakeholders through regular attendance at team meetings and advocating thru the lens of a seller.
  
  

Qualifications

Basic Qualifications:

• Bachelor’s degree in business administration, Marketing, Information Technology, or related field (master’s degree a plus).
• 5+ years of experience in B2B sales and/or sales enablement roles with Configure, Price, Quote (CPQ).
  
  

Preferred Qualifications:

• 5+ years of Experience with popular B2B CPQ systems for PC, Server and Services Businesses.
• Strong understanding of B2B sales and marketing processes.
• Strong understanding of B2B product configurations.
• Strong understanding of Quoting, Pricing and contracts management.
• Experience with data analysis, reporting, and dashboards.
• Experience managing cross-functional projects and collaborating with diverse teams.
• Excellent communication and interpersonal skills, with the ability to work effectively with stakeholders at all levels.
• Ability to work in a fast-paced, constantly evolving environment.
• Project management experience is a plus.
• Strong problem-solving abilities, with a focus on innovation and practical solutions.
• Proficiency in analyzing sales data to derive actionable insights and continuously improve the sales process.
• Strong communication skills to train, guide, and support sales teams in using sales tools effectively.
• Ability to balance technical and business requirements and deliver results on time and within budget.
• Knowledge of user experience, data analytics, automation, and workflow optimization.
  
  

We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, religion, sexual orientation, gender identity, national origin, status as a veteran, and basis of disability or any federal, state, or local protected class.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  IT Services and IT Consulting

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