Store Manager Willowbrook Mall

H&M Group; Wayne (NJ); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading company is seeking a Store Manager to ensure high customer experience and commercial standards. The role involves team leadership, sales analysis, and maintaining a positive brand representation. Ideal candidates are strong leaders with retail management experience and effective communication skills.

Benefits

Health Insurance

Wellness Programs

Retirement Plans

Employee Discounts

Qualifications

• Relevant leadership experience in retail management and operations.
• Effective communicator, ambitious, analytical, and capable of working with numbers.

Responsibilities

• Manage the omni customer experience, visual and commercial presentation.
• Analyze sales data and create plans to optimize store performance.
• Conduct performance evaluations and succession planning.

Skills

Leadership

Communication

Analytical Skills

Job description

Job Description

About the Role

As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards aligned with store format, regional, and global strategies. You will lead the full store team to excel, fostering an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on results, and create plans to optimize store performance.

A Day in the Life

Working at H&M means no two days are the same. A typical day includes responsibilities such as:

1. Customer Sales & Profit
2. Managing the omni customer experience, visual and commercial presentation, and ensuring excellent customer service.
3. Representing the brand positively during customer interactions.
4. Setting and analyzing sales and budget goals, creating plans to meet targets.
5. Promoting customer loyalty and sustainability initiatives.
6. Scheduling staff in line with sales forecasts.
7. Ensuring routines in fitting rooms and checkout are followed.
8. Identifying commercial opportunities and maintaining competitor awareness.
9. Managing store maintenance and handling administrative routines.

Fashion & Trend Awareness

Staying updated on fashion trends, styles, and competitors.

Ensuring the team provides product and fashion knowledge to customers.

Understanding the local market, customer base, and fashion trends.

Team & Development

Talent acquisition, onboarding, coaching, and performance management.

Conducting performance evaluations and succession planning.

Sharing knowledge and fostering collaboration with the leadership team.

Managing team planning and communication.

Ensuring procedures, routines, security, and legal requirements are followed.

Participating in onboarding, training, and development initiatives.

Retail Operations/Visual & Commercial Execution

Maintaining a clean, organized sales floor and back of house.

Ensuring high standards in visual presentation and garment care.

Managing stock levels and supporting with inventory allocation.

Overseeing daily store routines, including opening and closing.

Ensuring the full garment cycle and fitting routines meet standards.

Maintaining store technology and in-store services.

Upholding consistent pricing signage and store information.

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development.
• Effective communicator, ambitious, analytical, and capable of working with numbers.
• Relevant leadership experience in retail management and operations.
• Experience working collaboratively in a team environment.

Why You’ll Love Working at H&M

• We value diversity and inclusivity across all aspects of our organization.
• Access to community resource groups and a supportive, values-driven culture.
• Opportunities for career growth within a global community.
• Comprehensive benefits, including health insurance, wellness programs, retirement plans, and employee discounts.

Additional Information

Compensation: expected base salary range is xx-xx annually.

EEOC Code: OFM; Pay Status: Salary, Non-Exempt (Exempt in top volume locations).

This description highlights key responsibilities and may include additional duties at the company's discretion. Compensation ranges are estimates and may vary based on qualifications and location.

We are committed to accommodations for applicants with disabilities. Contact us at https://hm.ethicspoint.com for assistance.