Store Manager- Willowbrook Mall

H & M Hennes & Mauritz Gruppe; Wayne (NJ); On-site; USD 55,000 - 75,000; Full time

Job summary

Join a leading global fashion retailer as a Store Manager, where you will oversee the customer experience, manage a diverse team, and drive sales performance. This role requires strong leadership and a passion for fashion, ensuring the store meets high visual and commercial standards. You will foster an inclusive culture and promote collaboration within your team while keeping up with market trends. Enjoy comprehensive benefits and opportunities for career growth in a values-driven organization.

Benefits

Employee Discounts

Comprehensive Benefits

Career Growth Opportunities

Qualifications

• Strong leader who enjoys responsibility and team development.
• Confident in coaching, development, communication, and analytics.

Responsibilities

• Managing the total OMNI customer experience and visual standards.
• Analyzing sales data and creating plans to optimize profits.
• Conducting performance evaluations and succession planning.

Skills

Leadership

Communication

Analytics

Education

Retail Management Experience

Job description

About the Role
As a Store Manager, you’ll be responsible for the total omni customer experience in your store, ensuring high visual and commercial standards according to the store format, location, and global & regional strategies. You will lead the full store team to excel, creating an inclusive culture that promotes collaboration and entrepreneurial spirit. You will analyze sales data, follow up on results, and create plans to optimize profits.

A Day in the Life
Working at H&M means no two days are the same, but typical responsibilities include:

• Managing the total OMNI customer experience, ensuring visual and commercial standards are met
• Representing the H&M brand positively during customer interactions
• Establishing, analyzing, and following up on sales and budget goals, creating plans to improve results
• Providing excellent customer service and guiding customers through fashion stories
• Promoting the Customer Loyalty App and sustainability initiatives
• Planning schedules according to sales and commercial activities
• Ensuring proper routines in fitting rooms and at checkout
• Identifying commercial opportunities and maintaining competitor awareness
• Managing store maintenance cost-effectively
• Handling administrative routines for people and operations

Fashion & Trend Awareness

• Keeping up with fashion trends, styles, brands, competitors, and influencers
• Ensuring your team has adequate product and fashion knowledge
• Understanding the local market, customers, and fashion trends

Team & Development

• Managing talent acquisition, onboarding, upskilling, and development
• Conducting performance evaluations and succession planning
• Sharing knowledge and fostering collaboration with the team and leadership
• Planning and scheduling team activities
• Communicating regularly to motivate and inform staff
• Ensuring compliance with procedures, routines, and legal requirements
• Participating in onboarding, training, and development programs

Retail Operations/Visual & Commercial Execution

• Maintaining a clean and organized store environment
• Ensuring high-quality visual and product presentation
• Managing stock levels and providing input on allocation
• Overseeing daily opening and closing routines
• Managing the entire garment cycle and fitting room routines
• Maintaining in-store OMNI services and tech tools
• Keeping price signs updated and consistent
• Maintaining BOH areas for safety and tidiness

Qualifications

Who You Are

• A strong leader who enjoys responsibility and team development
• Confident in coaching, development, communication, and analytics
• Experience in leadership roles, retail management, and operations
• Proven ability to collaborate with teams

Why You’ll Love Working at H&M

• Valuing diversity and inclusion
• Being part of a values-driven organization with a rich history
• Access to resource groups and networking opportunities
• An inclusive environment encouraging authenticity
• Opportunities for career growth and development
• Comprehensive benefits including health, wellness, and retirement plans
• Employee discounts across brands

Additional Information

Compensation: Expected base salary range is xx-xx annually. EEOC Code: OFM. Pay Status: Salary, Non-Exempt (Exempt in top volume locations).

H&M is committed to accessibility and will provide accommodations upon request.