Store Manager - West End

Chip City; Boston (MA); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance plans

Up to 10 days of Paid Time Off (PTO)

401(k) Retirement Plan

50% Off employee discount

Commuter benefits with pre‑tax savings

Job summary

Chip City in Boston, MA is seeking a Store Manager to lead a passionate team in delivering exceptional customer experiences. This role involves supervising daily operations, ensuring food safety, and fostering a positive team culture.

The ideal candidate has supervisory experience in food service, strong leadership qualities, and a commitment to uphold the brand's customer service standards. We offer competitive pay and enticing employee benefits.

Qualifications

• 1–2 years of supervisory or management experience in food service or retail.
• Strong leadership skills, motivates, and coaches the team.
• Excellent communication, clear and solution oriented.
• Experience in a fast‑paced environment.
• Holds a Food Protection Certification (or is willing to obtain one).

Responsibilities

• Lead customer-first interactions ensuring warm, memorable experiences.
• Ensure adherence to food safety and health department regulations.
• Oversee daily store operations and schedule management.
• Execute marketing initiatives and track performance indicators.
• Manage inventory and keep equipment operational.

Skills

Supervisory or management experience

Leadership skills

Excellent communication skills

Food safety knowledge

Customer service orientation

Tools

POS systems

Scheduling tools

Job description

Summary of Role – Lead the Chip City Experience

At Chip City, we’re all about Cookies, Customers, and Culture. As a Store Manager, you play a key role in shaping the guest experience and supporting daily store operations. You’ll lead by example—bringing positivity, precision, and professionalism to every shift. Store Managers support and guide Cookie Crew Members, uphold brand standards, and ensure smooth, efficient operations. With a focus on teamwork, quality, and customer service, you’ll help create an environment where guests feel welcomed and team members feel empowered. This role is ideal for someone who enjoys hands‑on leadership, clear communication, and building a strong, collaborative store culture.

Primary Responsibilities

Guest Experience & Hospitality

• Lead with a customer-first mindset, ensuring warm, memorable interactions for every guest
• Maintain Chip City’s hospitality standards across all touchpoints — in-store, pickup, and delivery
• Resolve guest concerns with empathy, professionalism, and speed
• Model positive energy, professionalism, and teamwork at all times
• Conduct performance check‑ins, deliver feedback, and support ongoing development
• Foster an inclusive, supportive, and fun work culture

Operations & Execution

• Oversee daily store operations, ensuring smooth opening, midday, and closing routines
• Lead and support accurate production planning to meet customer demand
• Ensure adherence to food safety, sanitation, and health department regulations
• Maintain a clean, safe, and organized bakery environment at all times

Sales & Business Performance

• Execute marketing initiatives, loyalty program promotions, and limited‑time flavor launches
• Track key performance indicators (KPIs) and identify opportunities to improve sales and service

Staffing & Scheduling

• Build effective weekly schedules that balance labor needs, team availability, and business demands
• Manage callouts and shift coverage to maintain smooth operations
• Monitor labor costs and adjust when necessary while maintaining service levels

Inventory & Equipment

• Oversee inventory management, including ordering, receiving, stock rotation, and waste control
• Keep all equipment operational, performing routine checks and submitting timely maintenance requests

Communication & Compliance

• Communicate clearly and consistently with the Multi Unit Manager and team
• Uphold all Chip City policies, procedures, and brand standards
• Ensure compliance with cash handling, safety, and security protocols

Required Skills & Experience

• 1–2 years of supervisory or management experience in food service, retail, hospitality, or similar environment
• Strong leadership skills, motivates, coaches, and leads by example
• Excellent communication skills, clear, friendly, confident, and solution oriented
• Experience in a fast‑paced, high‑volume environment
• Strong understanding of food safety and sanitation practices
• Skilled at managing multiple tasks simultaneously while maintaining accuracy and composure under pressure
• Comfortable using POS systems, scheduling tools, and basic reporting
• Passion for creating memorable, customer focused experiences
• Holds a Food Protection Certification (or is willing to obtain one where required)
• Successfully completes all training programs to uphold Chip City standards

Physical Requirements

• Able to stand for extended periods and operate a cash register or related equipment
• Capable of moving throughout the bakery, stockroom, and office areas, and lifting up to 30 lbs. with or without reasonable accommodation
• Comfortable performing repetitive motions for extended periods
• Able to work in a warm, fast‑paced environment around commercial ovens and baking equipment
• Flexible availability, including early mornings, evenings, weekends, and holidays
• Medical, Dental, and Vision insurance plans
• Up to 10 days of Paid Time Off (PTO)
• 401(k) Retirement Plan
• 50% Off employee discount
• Commuter benefits with pre‑tax savings

Pay Range

$23.00 - $25.00 per hour + bonus potential