Store Manager- Walnut Street

Pandora; Philadelphia (Philadelphia County); On-site; USD 45,000 - 75,000; Full time

Job summary

An established industry player seeks a passionate Store Manager to lead a vibrant team in delivering exceptional customer experiences. This role offers the chance to immerse yourself in a brand dedicated to self-expression and storytelling through high-quality jewellery. You will engage with customers, coach your team, and drive sales while fostering a positive store culture. With a commitment to sustainability and growth opportunities, this position is perfect for those looking to make a meaningful impact in a dynamic retail environment.

Benefits

401K plan

Medical, Dental, Vision insurance

Employee discounts

Tuition reimbursement

Paid time off including holidays

Growth opportunities through learning programs

Qualifications

• 3-5 years of experience in retail management.
• Strong communication and analytical skills.
• Ability to lead and develop high-performing teams.

Responsibilities

• Drive sales and exceed KPIs through team engagement.
• Coach and inspire the sales team to achieve goals.
• Ensure operational efficiency and visual merchandising.

Skills

Store Management

Sales Strategy

Team Leadership

Communication Skills

Analytical Skills

Education

High School Diploma

Bachelor's Degree (preferred)

Tools

Microsoft Office 365

Retail POS Systems

Job description

As the largest jewellery brand in the world, we give a voice to millions of people’s loves every day. Our beautiful products empower people around the world to express themselves. We are proud to be part of their stories and the most important moments in their lives.

Where original thinking is welcomed and can turn into positive impact in a heartbeat, we dream big, dare to act, and deliver with care and passion. At Pandora, you can craft far more than just an incredible career.

About the Team:

The Store Manager will be the ultimate Pandora Fan. As the Store Manager, you will fully immerse yourself in our brand, culture, and product, taking pride in delivering exceptional customer experiences. This role offers the opportunity to spend time on the sales floor, engaging with customers and working alongside your team to drive sales. You will coach and manage a team of Assistant Store Managers, Sales Leads, and Sales Associates.

*Please note, this job requires completing an assessment emailed upon application submission.

Our Store Managers excel when they:

1. Embrace the store culture with passion for our brand, where team members shine as brand ambassadors.
2. Dare to exceed sales goals by building genuine connections with fans.
3. Surpass KPIs and set new records through remarkable success.
4. Create unforgettable shopping moments with excellent product knowledge and brand loyalty.
5. Coach and inspire the sales team, fostering accountability and providing real-time feedback to meet KPI goals.
6. Engage authentically to foster lasting connections beyond transactions.
7. Build your network and attract talent for Pandora across seasonal and core roles, including Assistant Store Managers, Sales Associates, and Sales Leads.

Partner with the Divisional Sales Manager and HR to address performance issues and policy adherence. Utilize your expertise across talent, brand, operations, and fan experience to ensure visual merchandising, operational efficiency, and talent development are maintained. All other duties as assigned.

To qualify, you should have:

• 3-5 years of experience as a Store Manager in a high-performance retail environment.
• Strong communication skills, both written and verbal, demonstrating a sense of Care.
• The ability to connect with people at all levels and charm an audience.
• Sharp business acumen and analytical skills to deliver positive results.
• Talent for recruiting, retaining, and developing high-performing teams, with succession planning experience.
• Knowledge of Microsoft Office 365 and retail POS systems.
• Be at least 18 years old, with proof of identity and work eligibility.
• A flexible schedule including nights, weekends, and holidays, with physical ability to stand for long periods, lift 50+ pounds, and arrive on time.

Our Benefits include:

• Competitive compensation with base salary and bonuses, 401K plan.
• Comprehensive health benefits: Medical, Dental, Vision, Disability, Life & AD&D, employee discounts.
• Growth opportunities through learning and development programs, feedback, LinkedIn Learning, tuition reimbursement, and more.
• PTO including vacation, personal days, sick leave, birthdays, holidays.

About Pandora:

Pandora is the world’s largest jewellery brand, known for accessible luxury jewellery crafted from high-quality materials. Our pieces inspire self-expression and storytelling. We operate in over 100 countries with 6,800 points of sale, including 2,700 concept stores.

Headquartered in Copenhagen, Denmark, Pandora employs 37,000 people worldwide, using recycled silver and gold. We are committed to sustainability, aiming to halve greenhouse gas emissions by 2030. Pandora is listed on Nasdaq Copenhagen and reported revenues of DKK 31.7 billion (EUR 4.2 billion) in 2024.

Our recruitment process is transparent and fair, encouraging applicants to omit identity-related details to promote equality. We welcome all qualified candidates.

About Pandora NAM:

The North American team includes over 115 employees in New York & Baltimore, a logistics center in Maryland, field positions, and over 3,900 store employees. The US is Pandora’s largest market, with over 1,400 points of sale, including 420+ concept stores, most owned and operated by Pandora.