Store Manager - The Golf Mart

Worldwide Golf; Santa Rosa (CA); On-site; USD 75,000 - 85,000; Full time

Benefits offered by this job

Paid vacation

401(k) matching

Health benefits with HSA contribution

Employee discount

Learning opportunities

Hands-on training

Job summary

Worldwide Golf’s Golf Mart Store Manager in Santa Rosa, CA leads a store and team, upholding the Sure No Problem culture, driving sales and profitability, and partnering with regional HR.

You will recruit and develop staff, manage schedules, monitor visual merchandising, control expenses, and ensure exceptional customer experiences while representing the Worldwide Golf family.

Qualifications

• Minimum 5+ years in retail management or golf industry.
• General golf knowledge is required.
• Strong communication and leadership abilities.
• Ability to read business reports and use POS systems.

Responsibilities

• Lead store operations and team, drive sales and profitability.
• Recruit, train, and develop staff; manage schedules and attendance.
• Maintain visual merchandising and store presentation per brand standards.
• Control shrink and store expenses; ensure signage and product availability.
• Deliver exceptional customer service and resolve issues.
• Collaborate with Regional Manager and HR on policy adherence and escalations.

Skills

Retail management experience

Golf industry knowledge

Strong communication skills

Team leadership

Education

High school diploma or GED

College degree (plus)

Job description

• The Store Manager position gives you the opportunity to run your own golf store and lead your own team.
• Our Store Managers receive base pay + quarterly bonuses.
• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees.
• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.
• The Golf Mart is part of the Worldwide Golf family. Worldwide Golf has over 95 stores in 25+ states. We've been in business over 50 years and we are growing!
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

What We Offer

• The Store Manager position gives you the opportunity to run your own golf store and lead your own team.
• Our Store Managers receive base pay + quarterly bonuses.
• We offer paid vacation, 401(k) matching, and health benefits with company contribution to the HSA for full-time employees.
• There is no better time to work in the golf industry! All employees receive a strong employee discount, golf-specific learning opportunities, and hands-on training.
• The Golf Mart is part of the Worldwide Golf family. Worldwide Golf has over 95 stores in 25+ states. We've been in business over 50 years and we are growing!
• Worldwide Golf is one of the largest golf retailers in the world, giving you more opportunities for growth and mobility.

Job Description

The Store Manager at The Golf Mart is responsible for building and maintaining a store culture that is consistent with Worldwide Golf's values, including the 'Sure No Problem' philosophy. The Store Manager executes the day-to-day plans and strategies to run the store, drive sales & profitably, and exceed financial goals. The Store Manager also has shared ownership for creating a positive golf store experience from a management, customer and employee perspective to the Worldwide Golf standard.

• Become a Golf Mart brand ambassador in the local community, making key external relationships and partnerships
• Control shrink and expenses while ensuring the sales floor is adequately stocked & signed, and merchandise is displayed to brand presentation.
• Ensure execution of all visual merchandising programs, modules, and direction as dictated by Store Operations Department by assisting and implementing floor moves, merchandising and display maintenance.
• Actively recruit for all team positions within the store and create strategies to improve employee engagement and retention.
• Help employees grow their career and skill set by identifying additional opportunities for growth.
• Appropriately respond to any negative customer experience by de-escalating the situation and making things right for the customer. Use customer feedback to recognize/coach employees.
• Evaluate employee performance and identify opportunities and solutions for improvement.
• Ensure compliance with all policies and procedures through regular store management, meetings, store walk-throughs and audits, etc.
• Partner with Regional Manager and Human Resources on all issues involving “on-notice” situations.
• Create and operate employee schedules.
• Monitor company communication tools daily and adjust schedule to execute workload as needed.
• Educate employees on company expectations and monitor employee adherence. In partnership with the Regional Manager, address violations to policy in a fair, timely, and consistent manner.
• Maintain strong knowledge of all golf products and ensure that employees can educate customers on all golf products and offerings.
• Recognize and suggest ways to improve processes.

Requirements

• Effectively manage, direct and lead store staff.
• Demonstrate knowledge of processing information and merchandise via computer and POS register system.
• Possess a working knowledge of word-processing, spreadsheet, inventory, Internet and order processing systems.
• Ability to read, write, analyze and interpret business reports, correspondence and procedures effectively and present that information with excellent written and verbal communication skills
• Ability to calculate figures and amounts such as discounts, interest, commissions and percentages.
• Freely access all areas of the store including sales floor, stock area and register area by standing, walking, stooping, crawling, climbing, crouching and kneeling and lifting and/or moving up to 35 pounds at any given time.
• Operate and use all equipment necessary to run the store; ability to travel occasionally (i.e., corporate or regional company meetings).
• Work varied hours/days as business dictates.

Qualifications Desired

• 5+ years of experience working in retail management or in the golf industry is required
• General golf knowledge/background is required
• High school diploma or GED is required (college degree a plus, but not required)

This is a full-time position.

Who We Are

The Golf Mart is part of the Worldwide Golf family, which includes well-renowned golf retail and e-commerce brands, including: Roger Dunn Golf Shops | Edwin Watts Golf | The Golf Mart | Golfers' Warehouse | Van's Golf Shops | Uinta Golf | Las Vegas Golf Superstore | Golfdom | Mike's Golf Outlet | Golf and Ski Warehouse | Cool Clubs | Worldwidegolf.com | Globalgolf.com | Fairwaystyles.com | Getclubs.com

• The pay range for this position is $75,000 - $85,000 per year, including quarterly bonuses based on store sales. Individual starting pay within this range may depend on geography, experience, expertise, and education/training.

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