Store Manager - Sunset Plaza

LESET; Los Angeles (CA); On-site; USD 90,000 - 110,000; Full time

Job summary

LESET, based in Los Angeles, seeks a Store Manager to oversee daily operations, lead a luxury retail team, and drive exceptional client experiences. This role requires a strong leader with an entrepreneurial spirit, service orientation, and a track record of building meaningful client relationships.

You will act as the in-store brand ambassador, combining analytical thinking with proactive leadership to cultivate an inclusive and energetic store culture.

Qualifications

• 4-6 years of retail management experience in a luxury or contemporary retailer.
• Proven track record of building local clientele and driving sales performance.
• Strong leadership, coaching, and talent development skills.
• Analytical mindset with strong business acumen.
• Excellent verbal and written communication skills.

Responsibilities

• Oversee daily store operations including inventory management, stock audits, reporting, opening and closing procedures, cash management, and store cleanliness.
• Maintain store visual standards in alignment with LESET brand guidelines.
• Drive sales performance to meet and exceed personal and store sales goals.
• Delivery of elevated customer service through styling and personalized client experiences.
• Analyze sales data to identify opportunities for growth and improvement.
• Develop and execute sales strategies and promotional initiatives to maximize revenue.
• Foster relationships with clients, stylists, and personal shoppers to build a loyal client base.
• Build and maintain a profitable consignment business.
• Recruit, train, and manage performance of the sales team.
• Lead by example and create a positive, inclusive, and motivating work environment.
• Train staff on trends of each collection to enhance styling expertise.
• Provide regular coaching and performance feedback to support team development.
• Partner with corporate inventory, buying, and merchandising teams on product levels and assortment needs.
• Partner with HR to address employee relations matters in a fair and consistent manner.
• Utilize company tools to properly process payroll and operational reporting.
• Perform additional duties as directed by the corporate office.

Skills

Retail management

Leadership

Customer relationship building

Analytical mindset

Communication skills

Tools

POS systems

Retail analytics tools

Payroll and scheduling systems

Microsoft Office

CRM platforms

Job description

JOB TITLE: Store Manager (Full-Time)

Location: Los Angeles, CA

Department: Retail Stores

Reports To: Director of Retail

Direct Reports: Assistant Store Manager, Key Holder, Sales Specialist

Salary Range: $90,000 - $110,000 + Commission + Bonus Eligible

FLSA Status: Exempt

Travel Requirements: None

About Leset

LESET, founded by Lili Chemla, is a play on the French term for "The Set." Whether it is the set of people in your life, finding yourself in the right set of circumstances, or pairing together the perfect outfit, there is no greater feeling than when things are all set.

Guided by the belief that one should never sacrifice comfort for style when they can have both, LESET delivers elevated essentials at an accessible price point. Rooted in modern minimalism and thoughtful design, LESET creates a retail experience that feels welcoming, inspiring, and effortlessly elevated.

Role Overview

As the Store Manager, you will be responsible for overseeing all aspects of store operations to ensure a superior customer experience and drive the business forward to achieving sales targets. This role requires a strong leader with an entrepreneurial spirit who is service minded and passionate about building meaningful client relationships.

This individual will serve as the in-store brand ambassador, combining analytical thinking with proactive leadership to cultivate an inclusive and high-energy environment. As a brand, we thrive on good energy - we are looking for an inspiring leader who develops talent while driving strong business performance.

Specific Responsibilities

• Oversee daily store operations including inventory management, stock audits, reporting, opening and closing procedures, cash management, and store cleanliness
• Maintain store visual standards in alignment with LESET brand guidelines
• Drive sales performance to meet and exceed personal and store sales goals
• Delivery of elevated customer service through styling and personalized client experiences
• Analyze sales data to identify opportunities for growth and improvement
• Develop and execute sales strategies and promotional initiatives to maximize revenue
• Foster relationships with clients, stylists, and personal shoppers to build a loyal client base
• Build and maintain a profitable consignment business
• Conduct active client outreach via email and phone
• Recruit, train, and manage performance of the sales team
• Lead by example and create a positive, inclusive, and motivating work environment
• Train staff on trends of each collection to enhance styling expertise
• Provide regular coaching and performance feedback to support team development
• Partner with corporate inventory, buying, and merchandising teams on product levels and assortment needs
• Partner with HR to address employee relations matters in a fair and consistent manner
• Utilize company tools to properly process payroll and operational reporting
• Perform additional duties as directed by the corporate office

Metrics / How Success Is Measured

• Achievement of sales and revenue targets
• Client retention and repeat business growth
• Conversion rates and average transaction value
• Employee engagement and team development outcomesInventory accuracy and operational compliance
• Visual merchandising standards and brand presentation

Experience & Skills - Required

• 4-6 years of retail management experience within a luxury or contemporary retailer
• Proven track record of building local clientele and driving sales performance
• Strong leadership, coaching, and talent development skills
• Analytical mindset with strong business acumen
• Excellent verbal and written communication skills
• High level of ownership, accountability, and initiative
• Ability to thrive in a fast-paced environment and adapt to changing business needs
• Ability to work a flexible retail schedule including evenings, weekends, and holidays

Software / Applications Required

• Point-of-Sale (POS) systems
• Retail reporting and analytics tools
• Payroll and scheduling systems
• Microsoft Office or Google Workspace
• Client or CRM platforms

Physical Requirements

• Ability to stand and walk for extended periods during retail shifts
• Ability to lift and carry up to 20 pounds
• Frequent bending, reaching, and movement throughout the sales floor and stockroom
• Ability to operate POS systems and retail technology

Language Requirements

• English - Read, Write, and Speak fluently
• Additional languages preferred but not required

LESET is an equal opportunity employer committed to fostering an inclusive and diverse workplace. Employment decisions are made without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.