Store Manager Soho

TWP; New York (NY); On-site; USD 70,000 - 100,000; Full time

Job summary

TWP is seeking a Store Manager for our flagship Soho location to drive sales and deliver exceptional customer experiences. This role oversees store operations, coaches a high-performing team, and ensures brand standards and profitability.

The candidate will cultivate long-lasting client relationships, leverage training tools, and manage diverse responsibilities across Human Resources, Operations, Client Services, and Visuals.

Qualifications

• 3+ years of management experience required in fashion/retail.
• 2+ years of sales experience required.
• Experience with Soho, NYC retail.
• Demonstrated relationship-driven selling and strong communication.

Responsibilities

• Meet and exceed personal and store sales goals with exceptional service.
• Develop and maintain long-lasting client relationships.
• Leverage selling culture and training tools to meet KPI expectations.
• Understand each department and communicate needs across teams.
• Learn collections and build stronger stylists while preserving brand lineage.
• Lead by example, coach staff, and foster strong client relationships.
• Provide in-the-moment feedback to inspire the sales team.
• Maintain organization and merchandise flow front/back of house.
• Recruit, hire, onboard, and train new hires.
• Support HR, Operations, Client Services, and Visuals as needed.
• Ensure the sales floor reflects the brand and promotes teamwork.

Skills

Drive for results

Team player

Time management

Personal credibility

Business acumen

Communication

Motivating others

Expertise in luxury retail fashion

Tools

Microsoft Office Suite

Job description

LOCATION: Howard St. Soho, company flagship

REPORTS TO: GLOBAL DIRECTOR OF STORES + NORTHEAST AREA MANAGER

JOB DESCRIPTION

The Store Manager is responsible for driving the business forward by providing exceptional customer experience and creating long-lasting client relationships. This is a sales floor and operations-centric role, focused on creating an environment in which feedback is constant, and the customer is always the top priority. It is the responsibility of the Store Manager to cultivate a store team that supports and motivates one another, and to create a legacy for themselves. Further, this individual must oversee and manage the operations of the store to ensure they run smoothly, optimizing profitability and efficiency.

COMPETENCIES

• Drive for results
• Team player
• Time management
• Personal credibility
• Business acumen
• Communication
• Motivating others
• Expertise in luxury retail fashion

RESPONSIBILITIES

• Meet personal and store sales goals by ensuring that each customer receives outstanding customer service.
• Establish returning client business for the store by developing and maintaining long-lasting relationships.
• Utilize and leverage companies selling culture and training tools to meet and exceed KPI expectations.
• Demonstrate understanding of each business channel and subsequent department of responsibility and be able to effectively communicate needs to each.
• Actively learn and speak to each collection, with the goal of always building stronger stylists. Understand the brand lineage and how each collection ties to the last.
• Maintain an engaged, active sales floor presence to lead by example and coach staff to develop strong client relationships.
• Provide in-the-moment feedback on the sales floor, with the goal of inspiring and developing the sales team.
• Maintain organization, upkeep, and cleanliness of both the front and back of the house to ensure optimum merchandise flow and accuracy.
• Recruit, hire, onboard, and train all new hires.
• Participate in all Divisions of Responsibility (Human Resources, Operations, Client Services, and Visuals) to support overall business and develop as a well-rounded leader.
• Ensure that the sales floor is meticulously maintained and reflects the brand.
• Cultivate an environment which promotes teamwork and comradery.
• Remain coachable and open to feedback to continuously develop in your role.

REQUIREMENTS

• 3+ years of management experience required, particularly in a similar capacity within the Fashion and Retail Industry
• 2+ years of previous sales experience required
• Experience with Soho, NYC retail
• A demonstrable understanding of relationship-driven selling.
• Ability to work with all forms of technology
• Proficiency in Microsoft Office Suite preferred.
• Ability to work on a flexible schedule.

OUR BRAND STORY

In 2021, Trish Wescoat Pound founded TWP to create the clothes she found herself constantly searching for. Each collection seamlessly merges meticulous tailoring, luxurious fabrications and elegant, thoughtful details. Trish’s mission is to offer women a wardrobe of effortless ease and downtown sensibility.

-Trish herself has extensive experience in the fashion design industry. She began her journey holding various roles at Theory and Michael Kors before the inception of fan favorite, Haute Hippie, in 2008. Nearly two decades later, and alongside industry stalwart, Andrew Rosen, TWP was b

orn.-TWP’s collections are grounded in uncompromising quality and craftsmanship; our fabrics are predominantly sources from the finest mills in Italy and manufactured locally in New York City’s historic Garment District.

-We constantly introduce new pieces to our ever-growing assortment of Ready-to-Wear, expanding our selection of elevated essentials for refined sophistication. Each one of our items is thoughtfully designed with longevity in mind to become the pieces our woman is always reaching for in her closet, truly a new take on the everyday uniform.