Store Manager - Fall Pop-Up [October Start]

Retail for the People; Town of Florida (NY); On-site; USD 34,000 - 55,000; Full time

Benefits offered by this job

Competitive pay

Leadership opportunity

Diversity-friendly team

Job summary

Retail for the People, a London-based designer fashion house, seeks a Store Manager to lead a pop-up with warmth, energy, and genuine personality. You will own the store's performance, operations, and presentation, coaching a team to deliver joyful client experiences.

This role emphasizes leadership over pressure, with a focus on trust-based selling, clienteling, and high-touch service. Weekend and evening shifts are required, with a strong eye for visual merchandising and brand presentation.

Qualifications

• Prior experience in a retail leadership or supervisory role.
• Luxury or premium fashion background is a plus.
• Able to coach a team and manage store operations.

Responsibilities

• Lead and coach the team on clienteling and service standards.
• Oversee scheduling, inventory, and daily store operations.
• Drive sales and maintain store presentation.
• Coordinate store events and activations.

Skills

Leadership

Customer service

Communication

Tools

POS system

Job description

Join a London-based designer fashion house built on the belief that fashion should sell a feeling: happiness. This brand creates joyful experiences that make people smile, and we're looking for a Store Manager who naturally embodies that same spirit and can lead a team to bring it to life every day.

This isn't a traditional luxury retail leadership role. It's an opportunity to set the tone for warmth, positivity, and genuine personality across an entire store — building a team that helps every customer leave happier than when they arrived.

The Role

As Store Manager, you'll be the face of leadership for the pop-up — responsible for building, coaching, and motivating a team that brings the brand's joyful spirit to life, while owning the store's overall performance, operations, and presentation. You set the standard the rest of the team follows.

This role is ideal for someone who leads with warmth and energy rather than pressure — a natural people-leader who is equally comfortable coaching a team, reading the sales floor, and stepping in personally with a client when it matters.

Profile of the Ideal Candidate

A natural leader who brings warmth, positivity, and steady energy to a team, even during a busy trading day

Genuinely embodies the brand ethos — joyful, curious, generous, and authentically stylish — and can instill that same spirit in others

Confident, decisive, and calm under pressure, with excellent communication skills

Highly organized, with the ability to manage multiple priorities across people, product, and operations at once

Comfortable holding a team accountable while still leading with warmth, not authority for its own sake

Detail-oriented, with a strong sense of pride and ownership over how a space looks, feels, and performs

Key Requirements

Prior experience in a retail leadership or supervisory role (Store Manager, Assistant Manager, or Keyholder) is required

Luxury or premium fashion background is a plus, but the right leadership instincts and personality matter more than a resume line

Understands that selling is about creating trust, helping clients style themselves, and making people feel good — and can coach a team to sell the same way, never through pressure

Comfortable owning scheduling, inventory systems, and day-to-day store operations (POS, stockroom, reporting)

Flexibility to work weekends, evenings, and key trading periods, including opening and closing shifts

What You'll Own

Recruit input, onboard, and train new team members so they can authentically represent the brand from day one

Coach the team on clienteling, styling, and service standards through real-time, on-floor feedback

Build and manage the staff schedule to ensure consistent coverage and energy on the floor at all times

Motivate and support the team day-to-day, creating a positive, close-knit working environment

Customer Experience

Set the standard for how every customer is welcomed and made to feel at home from the moment they walk through the door

Personally step in on key client relationships and escalations, modeling the brand's high-touch service style

Ensure the team consistently delivers thoughtful after-sales care, including personalized thank-you messages

Own overall store sales performance, tracking daily, weekly, and monthly targets and adjusting team focus accordingly

Identify trends on the floor and coach the team on selling techniques to meet them, always customer-experience-first

Report store performance and client insights back to the brand/RFTP point of contact

Visual Merchandising & Brand Presentation

Maintain impeccable visual merchandising and store presentation, holding the team accountable to the same standard

Ensure the space reflects the brand's joyful, stylish spirit at all times, adjusting as needed throughout the day

Operations & Store Management

Own store operations end-to-end: opening and closing procedures, inventory management, stock deliveries, and back-of-house organization

Process sales, exchanges, and daily store operations accurately, and ensure the team does the same

Monitor, prepare, and fulfill e-commerce orders promptly

Lead and coordinate store events, activations, and special projects

Serve as the primary point of contact for day-to-day operational issues, escalating to the brand/RFTP as needed

Success Metrics

Achievement of overall store sales goals

Customers consistently leaving happier than when they arrived, store-wide

A strong, motivated team with low turnover and high morale throughout the run

Consistent reflection of brand spirit across service, presentation, and team culture

Smooth day-to-day operations with minimal escalations needed

Why You'll Love Working Here

Competitive hourly compensation

A ground-floor leadership opportunity with a brand built around joy, creativity, and making people smile

This brand believes the strongest teams are diverse teams. Applicants from all backgrounds are encouraged to apply — especially those who share a passion for intentional fashion, elevated retail, and exceptional client experience.