Store Manager- Sawgrass Mills Outlet

Valentino; Sunrise (FL); On-site; USD 60,000 - 80,000; Full time

Job summary

Valentino is seeking an experienced Store Manager for their flagship outlet in Sawgrass Mills, Florida. The ideal candidate will lead a dynamic team, drive sales performance, and enhance client engagement. This role emphasizes strategic foresight, collaboration, and a commitment to the brand's values, ensuring a premium shopping experience and operational excellence.

Qualifications

• Minimum 5 years of experience in Store Management or a leadership role.
• Proven success in team development and achieving results.

Responsibilities

• Drive sales performance to meet or exceed targets while maintaining operational integrity.
• Lead and motivate the Boutique team, supporting their understanding of company strategies.
• Enhance client experience through proactive sales and adherence to Client Journey standards.

Skills

Leadership

Clienteling

Communication

Organizational Skills

Time Management

Education

Bachelor’s Degree

Job description

WHY WORK FOR VALENTINO

A career in Maison Valentino offers growth opportunities in a space where business and creativity intersect within an inclusive, open-minded community.

WHAT WE BELIEVE IN

Maison Valentino champions a colleague-centric approach, where individual contributions and behaviors are key to our collective success. Each Valentino team member is vital in ensuring that every need is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

We seek an experienced entrepreneurial leader with Outlet experience for our flagship outlet at Sawgrass Mills. The Store Manager will be a dynamic leader thriving in a fast-paced environment, demonstrating strategic foresight, fostering collaboration, and driving business initiatives. This role involves creating and executing business strategies, cultivating the boutique as a hub for client engagement and community connection, and embodying the Maison's values in all interactions and operations.

Network Development and Brand Ambassador

• Ensure excellence in the in-store experience by maintaining a strong front-of-house presence and fostering a “couture service” mindset.
• Lead and motivate the Boutique team, supporting their understanding and implementation of company strategies.
• Actively embody Valentino’s values and engage with the local community to promote the brand.
• Attract and recruit new clients through personal networks and external partnerships.
• Develop a goal-oriented selling culture focused on Clienteling—relationship selling, building a client base, and providing exceptional service to enhance loyalty and retention.

Business and Sales Performance

• Drive sales performance to meet or exceed targets while maintaining operational integrity and profitability.
• Analyze store KPIs regularly, devising action plans to meet goals.
• Develop and review annual store strategies aligned with company objectives.
• Collaborate across departments to ensure seamless execution of business plans.
• Identify opportunities for performance improvement through strategic partnerships.
• Manage personnel expenses and adhere to discounting policies to preserve brand integrity.
• Work with Merchandising and Buying teams to ensure relevant product availability.
• Report weekly sales trends and opportunities to the Valentino Leadership team.

Team Leadership & Management

• Create a motivating, inclusive environment valuing diversity and teamwork.
• Provide constructive feedback, manage conflicts professionally, and collaborate with Retail Director & HRBP.
• Conduct performance evaluations and support team development and succession planning.
• Ensure high standards of professionalism and operational excellence.
• Set SMART goals, optimize staffing, and ensure compliance with labor laws.
• Facilitate effective communication through briefings and training.
• Retain talent, recruit effectively, and plan team activities to meet standards.
• Maintain a positive, safe work environment and handle personnel issues per policies and laws.
• Conduct regular store meetings to communicate performance and sales objectives.
• Set and monitor team objectives, both quantitative and qualitative.

CRM and Events Management

• Enhance client experience through proactive sales and adherence to Valentino’s Client Journey standards.
• Implement clienteling strategies, leveraging digital tools to engage and retain clients.
• Build external relationships to foster brand loyalty and expand the client network.
• Manage the client database and execute marketing actions as per CRM guidelines.
• Assist in handling sensitive sales and after-sales situations following company procedures.
• Stay informed on HQ and corporate strategies to strengthen customer relationships.
• Develop client development strategies to nurture meaningful relationships.
• Participate in local partnerships and community events to boost brand visibility and market research.

Store Operations and Merchandise

• Maintain operational policies to optimize store performance and reduce loss.
• Participate in critical operational tasks, especially during peak seasons.
• Oversee inventory management, product transfers, and end-of-season returns.
• Manage cash and payment systems in compliance with policies.
• Facilitate store audits and uphold administrative procedures.
• Ensure store maintenance and the proper functioning of furnishings and equipment.
• Monitor product rotation to maximize sales, collaborating with Merchandising/Buying teams.

Visual Merchandising

• Coordinate with Visual Merchandising to implement visual strategies aligned with HQ guidelines.
• Ensure visual standards support sales strategies and assess their effectiveness.
• Maintain order and cleanliness of displays and windows.

Requirements

• Bachelor’s Degree preferred but not required.
• Minimum 5 years of experience in Store Management or a leadership role.
• Luxury department store management experience is preferred but not required.
• Proven success in team development and achieving results.
• Strong knowledge of product and client journey.
• Business acumen with understanding of store and team KPIs.
• Proactive in identifying opportunities and proposing actions.
• Effective team management and motivational skills.
• Excellent organizational, follow-up, and time management skills.
• Confident relationship-building skills with clients, teams, and the business.
• Clear communication skills, both verbal and written.
• Ability to prioritize tasks and handle multiple projects under deadlines.
• Proficient in store sales and operations systems.

HOW WE ARE

The Valentino ecosystem boasts a diverse pool of talent, fostering a culture of inclusivity and equality. Our colleagues contribute their unique attributes, creating a sense of belonging, passion, and engagement in our multifaceted world.