Store Manager - Retail Growth & Customer Experience

JD Sports NA; Houston (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

JD Sports NA is seeking a Store Manager in Houston, TX to drive the store’s sales performance and oversee daily operations. This role requires leadership of the sales team, accountability for profitability, and ensuring brand standards across the store’s appearance and customer service.

The Store Manager will mentor staff, manage payroll and scheduling, and collaborate with the District Sales Manager on goals, policies, and initiatives to grow the business.

Qualifications

• Bachelor's degree in business or a related field or equivalent experience.
• Experience in retail environment, preferably footwear and athletic apparel.
• 3-5 years of customer service experience and 3+ years of management experience.
• Excellent interpersonal and communication skills.
• Ability to work in a fast-paced environment.
• Analytical thinker with business acumen.
• Strong leadership and communication skills.

Responsibilities

• Drive store sales and sales goals, focused on company growth.
• Manage and control assets by overseeing the designated store.
• Direct and oversee all sales efforts in the store.
• Train and mentor store associates in sales strategies and skills.
• Monitor store metrics, inventory, and expenses to drive profit.
• Collaborate with the District Sales Manager to enforce policies and goals.
• Direct staff to complete department responsibilities and standards.
• Recruit, hire, train, discipline, and evaluate personnel.
• Manage payroll and scheduling to meet labor goals.
• Maintain store security and partner with Asset Protection to prevent shrink.
• Communicate with the District Sales Manager about inventory movement and marketing plans.
• Provide extraordinary customer service as outlined in the customer service manual.

Skills

Interpersonal skills

Communication

Leadership

Analytical thinking

Education

Bachelor's degree in business or related field

Job description

JD Sports NA is seeking a Store Manager in Houston, TX to drive the store’s sales performance and oversee daily operations. This role requires leadership of the sales team, accountability for profitability, and ensuring brand standards across the store’s appearance and customer service.

The Store Manager will mentor staff, manage payroll and scheduling, and collaborate with the District Sales Manager on goals, policies, and initiatives to grow the business.