Store Manager – Premium Ice Cream NYC | Flexible Hours

Malai; New York (NY); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid training

Job summary

Malai is seeking a hands-on Store Manager for our New York City location. Lead a high-performing team, ensure an exceptional customer experience, and drive profitability during peak summer periods.

You will train staff, coordinate hiring, and manage inventory, duties critical to maintaining premium service and product standards. The role requires 1–2 years supervisory experience in food/beverage or retail, a NYC food handler license, and a proactive, detail-oriented leadership style.

Qualifications

• NYC food handler license required.
• 1–2 years of supervisory experience in food/beverage or retail.
• Passion for people and business, strong people skills.
• Adaptability and calm problem-solving in a fast-paced environment.
• Eye for detail and strategic execution.
• Exceptional communication skills.
• Collaborative spirit and alignment with Malai values.

Responsibilities

• Develop strategies to increase store traffic and profitability.
• Maintain high customer satisfaction through staff training and coaching.
• Meet with staff to ensure brand and flavor knowledge and new procedures.
• Ensure awareness and proper execution of marketing programs and merchandising.
• Assist in hiring and train new staff; schedule FOH shifts efficiently.
• Manage inventory, place regular orders, and monitor stock levels.
• Update Otter and other systems with product availability and changes.
• Support daily service during peak periods and high foot traffic.
• Coordinate events and catering orders for customers and groups.
• Manage cash drawer and weekly bank deposits.
• Ensure deliveries are properly received and organized.
• Conduct weekly and end-of-month inventory checks.
• Maintain equipment and coordinate with vendors for repairs.
• Enforce cleanliness and safety standards per health regulations.

Skills

Team leadership

Staff training

Customer service

Food safety

Problem solving

Job description

Malai is seeking a hands-on Store Manager for our New York City location. Lead a high-performing team, ensure an exceptional customer experience, and drive profitability during peak summer periods.

You will train staff, coordinate hiring, and manage inventory, duties critical to maintaining premium service and product standards. The role requires 1–2 years supervisory experience in food/beverage or retail, a NYC food handler license, and a proactive, detail-oriented leadership style.