Store Manager

Malai; New York (NY); On-site; USD 31,684 - 34,440; Full time

Benefits offered by this job

Employee discount

Flexible schedule

Paid training

Job summary

Malai is seeking a hands-on Store Manager for our New York City location. Lead a high-performing team, ensure an exceptional customer experience, and drive profitability during peak summer periods.

You will train staff, coordinate hiring, and manage inventory, duties critical to maintaining premium service and product standards. The role requires 1–2 years supervisory experience in food/beverage or retail, a NYC food handler license, and a proactive, detail-oriented leadership style.

Qualifications

• NYC food handler license required.
• 1–2 years of supervisory experience in food/beverage or retail.
• Passion for people and business, strong people skills.
• Adaptability and calm problem-solving in a fast-paced environment.
• Eye for detail and strategic execution.
• Exceptional communication skills.
• Collaborative spirit and alignment with Malai values.

Responsibilities

• Develop strategies to increase store traffic and profitability.
• Maintain high customer satisfaction through staff training and coaching.
• Meet with staff to ensure brand and flavor knowledge and new procedures.
• Ensure awareness and proper execution of marketing programs and merchandising.
• Assist in hiring and train new staff; schedule FOH shifts efficiently.
• Manage inventory, place regular orders, and monitor stock levels.
• Update Otter and other systems with product availability and changes.
• Support daily service during peak periods and high foot traffic.
• Coordinate events and catering orders for customers and groups.
• Manage cash drawer and weekly bank deposits.
• Ensure deliveries are properly received and organized.
• Conduct weekly and end-of-month inventory checks.
• Maintain equipment and coordinate with vendors for repairs.
• Enforce cleanliness and safety standards per health regulations.

Skills

Team leadership

Staff training

Customer service

Food safety

Problem solving

Job description

Malai is a super premium ice cream company that focuses on robust South Asian flavors and whole quality ingredients. Since 2015, we have been introducing high-end, luxurious ice cream with unique flavors like Rose with Cinnamon Roasted Almonds, Masala Chai, Orange Fennel, and Sweet Roti & Ghee. We hold our business to the highest standards in every aspect from sourcing only the best ingredients to producing top quality products to providing the best customer service and hospitality.

We are seeking managerial role candidates for our New York City store to help oversee the shop and ensure an exceptional customer experience, particularly during our busy summer season. This is an exciting opportunity to join a fast-moving company at a growth stage, make a real impact, and help shape our future and direction.

Develop strategies to increase store traffic and to optimize profitability

Ensure high levels of customer satisfaction through staff training, monitoring, and coaching, and resolve all store related customer issues promptly

Meet with store staff regularly to ensure that all are up-to-date with brand and flavor knowledge, as well as any new systems or procedures

Be aware of all current marketing programs/promotions and ensure that the store is merchandised correctly

Based on store needs, make recommendations for hiring, assist in the hiring process, and train all new staff

Schedule all FOH staff shifts by balancing between forecast needs and labor costs

Ensure that the store is never out of stock by conducting regular weekly inventory and by submitting on-time orders for ice cream and paper goods to the director of operations for approval and processing

Update third-party systems, such as Otter, daily with product availability and any special changes as needed

Actively assist in daily service, especially during periods of high foot traffic

Coordinate events and catering orders

Manage cash drawer and make regular weekly bank deposits

Ensure that all deliveries are properly received and organized

Conduct Weekly Inventory and End of Month Inventory

Maintain equipment in the store and coordinate with external vendors when repairs are needed or other facility issues arise

Enforce the highest level of cleanliness and safety standards by ensuring that the facility is consistently up to code with the DC Department of Health standards

What We Are Looking For:

• Must have a NYC food handler's license.
• 1-2 years of prior supervisory experience in a food/beverage or retail environment
• Passion for what you do - you love both the people and business sides of the food industry and are great at thinking through both challenges and opportunities in either area.
• Adaptability and flexibility - you recognize that in the food industry, anything can - and will - happen, and you're able to calmly troubleshoot issues.
• Eye for detail - you understand how to break down larger goals into day-to-day action and are inherently meticulous and strategic.
• Exceptional communication skills
• Dedication to Malai's vision and brand values
• Collaborative spirit and commitment to Malai's core values - you're a team player and willing to lend a hand or elevate those around you, and you're the first to jump in if extra help is needed. You add your own individuality to an already positive and uplifting work environment. A good sense of humor doesn't hurt either!

Job Type: Full-time

Pay: $23.00 - $25.00 per hour

Benefits: Employee discount, Flexible schedule, Paid training

Shift: Day shifts, evening shifts and weekends